Change or update appointment reminder settings
Change or update appointment reminder settings
Appointment reminders help you keep track of upcoming visits with Silent Hill Health, including routine appointments, follow-up care, Alchemilla Hospital visits, and Brookhaven appointments.
You can update how you receive appointment reminders, including text messages, email alerts, phone calls, and the contact information used for those alerts. Some changes may not apply immediately to reminders that were already scheduled before the update.
Before you begin
Make sure you are signed in to the correct patient profile before changing appointment reminder settings. If you manage care for someone else, reminder settings may depend on your proxy or caregiver access.
You may want to update your settings if:
- You changed your phone number or email address.
- You want reminders by text instead of email or phone call.
- You are missing appointment reminders.
- You receive reminders at an old contact method.
- You want to reduce duplicate reminders.
- You manage appointments for a dependent, family member, or authorized patient.
Change appointment reminder settings
Use reminder settings to choose how Silent Hill Health contacts you about upcoming appointments.
- Sign in to your Silent Hill Health patient portal.
- Go to Account Settings or Communication Preferences.
- Select Appointment Reminders.
- Choose the reminder methods you want to use, such as text, email, or phone call.
- Confirm your preferred phone number and email address.
- Review any consent settings for text messages or automated calls.
- Save your changes.
If you do not see appointment reminder settings, your portal access may not include communication preference changes. You can request help from portal support or scheduling support.
Update your phone number or email for appointment alerts
Appointment reminders are sent to the contact information listed in your patient profile. If your phone number or email address is outdated, reminders may go to the wrong place or may not reach you.
- Sign in to your Silent Hill Health patient portal.
- Go to Profile, Account Settings, or Personal Information.
- Review your phone number, email address, and preferred contact method.
- Update any incorrect or outdated information.
- Verify your new phone number or email address if the portal asks you to confirm it.
- Save your changes.
Important: Updating your contact information does not replace emergency contact information or authorized caregiver access. Review those settings separately if they also need to be changed.
Appointment reminder options
Available reminder options may vary depending on the appointment type, department, and contact information on file.
| Reminder type | How it is used |
|---|---|
| Text message | Sends appointment reminders to the mobile number listed in your profile. Text message consent may be required. |
| Sends appointment details or reminder notices to the email address listed in your profile. | |
| Phone call | May be used for automated reminders, confirmation calls, or department-specific appointment outreach. |
| Portal notification | May appear inside your patient portal as an appointment update, message, or task to complete before your visit. |
When reminder changes apply
Reminder changes usually apply to future appointment reminders, but they may not immediately change reminders that were already prepared or sent before you updated your settings.
You may still receive an old reminder if:
- The reminder was already queued before you changed your settings.
- The appointment was recently rescheduled or cancelled.
- A department sent a separate confirmation call or message.
- You have reminders enabled for more than one contact method.
- You receive reminders as a caregiver, proxy, or authorized contact for another patient.
If you continue receiving reminders at the wrong phone number or email address after updating your profile, request portal support so your contact preferences can be reviewed.
What happens next
After you save your changes, the portal will use your updated reminder settings for eligible future appointment alerts.
- You may be asked to verify a new phone number or email address.
- Some reminders may continue briefly if they were already scheduled before the update.
- Department-specific calls, such as Brookhaven confirmation calls, may still occur even if general reminders are changed.
- Some appointment types may require reminders or confirmations that cannot be fully disabled online.
- If reminders still look wrong, portal support can review your communication preferences and contact information.
FAQ
Why am I still receiving reminders after changing my settings?
Some reminders may already be queued before your settings are changed. You may also receive separate department-specific reminders or confirmation calls for certain appointment types.
Can I choose different reminder methods for different appointments?
Some reminder settings apply to all eligible appointments, while certain departments may use their own confirmation process. If you need different reminder handling for a specific appointment, contact scheduling or portal support.
Why do I need to verify my phone number or email?
Verification helps confirm that appointment reminders are sent to the correct place. Until verification is complete, some reminders may continue using the previous contact method.
Can I turn off all appointment reminders?
You may be able to turn off some reminder types, but certain appointment notices, safety-related calls, or department-required confirmations may still be sent. These can depend on the appointment type and care location.
Why am I receiving reminders for someone else?
You may be listed as an authorized contact, caregiver, proxy user, or family contact for another patient. Review your linked patient profiles and contact preferences, or request portal support if you believe the reminders are being sent to you by mistake.
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