Link Brookhaven and Alchemilla results under one profile

Mira
Mira

The Silent Hill Health portal can help you view results from Alchemilla Hospital and Brookhaven Hospital in one place. When records are connected correctly, you may be able to see labs, imaging reports, diagnostic results, visit summaries, messages, referrals, and records requests under one patient profile.

If your results are split across facility-specific portals, old accounts, duplicate profiles, or more than one login, you may need to link your records or ask for a profile review. Linking records can improve visibility, but it does not override Brookhaven privacy rules, proxy access limits, or records that require special review.

Open Account Settings or Connected Records, then check whether both Alchemilla Hospital and Brookhaven Hospital are linked to the same Silent Hill Health profile.

  • Connected records let one profile show results from more than one Silent Hill Health facility.
  • Alchemilla and Brookhaven may still have facility-specific filters, labels, or portal views.
  • Duplicate accounts are extra portal logins; duplicate profiles are separate patient records that may need review.
  • Split results can happen when an old name, phone number, address, email, date of birth, or facility record does not match.
  • Brookhaven privacy rules can limit what appears even when records are connected.
  • Contact portal support or registration/profile support if your results are attached to more than one profile.

Connected Records Alchemilla Brookhaven Duplicate Account Split Profile Profile Review

Connected records let the portal show information from more than one Silent Hill Health facility under one patient profile. This can make it easier to find results ordered at Brookhaven, processed at Alchemilla Laboratory, or reviewed by another Silent Hill Health department.

A connected profile may show more results, but it may not show every record automatically. Some results can still be filtered by date, facility, result type, account status, proxy settings, privacy review, or records-release rules.

Connected records can help you see Still may require separate review
Results from multiple Silent Hill Health facilities. Brookhaven-sensitive or restricted results.
Hospital and clinic results in one Tests & Results area. Proxy, caregiver, guardian, or minor/dependent access limits.
Results processed by a different facility than the one you visited. Duplicate profiles, old identifiers, or mismatched registration details.
A clearer timeline of orders, results, and follow-up. Records that must be requested through Brookhaven Records or Health Information Management.

Alchemilla and Brookhaven may appear as separate facility views inside the same Silent Hill Health portal. You may also see facility filters such as Alchemilla Hospital, Brookhaven Hospital, Outside Results, or All Silent Hill Health.

Results may appear under the facility that ordered the test, collected the sample, processed the sample, interpreted the report, or owns the related visit. This is why a Brookhaven-related lab may appear under Alchemilla Laboratory, or an Alchemilla result may appear under a Brookhaven care episode.

Portal view Use it to find
All Silent Hill Health The broadest result list across connected facilities.
Alchemilla Hospital General hospital labs, imaging, procedures, and results processed by Alchemilla departments.
Brookhaven Hospital Brookhaven-related visits, behavioral health-related orders, and released Brookhaven results.
Outside Results Records received from outside labs, imaging centers, or other organizations.

A duplicate account is an extra portal login. A duplicate profile is a separate patient record inside Silent Hill Health. Both can make results appear split, but they are fixed in different ways.

Do not create a new portal account just because a result is missing. New accounts can make the split worse if the real problem is a facility filter, unlinked record, old login, or duplicate patient profile.

Issue What it looks like Best next step
Duplicate portal account You have more than one username, email login, or invitation. Contact portal support to consolidate or close extra access.
Duplicate patient profile One profile shows Alchemilla results, another shows Brookhaven results. Request registration or profile review.
Old account details Records are tied to an old name, phone number, email, address, or insurance record. Update demographics and ask for profile matching review.
Proxy account confusion A caregiver account shows different results than the patient account. Check whether proxy access is limited, especially for Brookhaven results.

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Split results happen when some records appear under one profile and other records appear under another. This can happen after a name change, phone or address change, old portal invitation, outside record import, emergency visit, Brookhaven admission, or registration mismatch.

A split profile can make it look like a result is missing even though it exists somewhere else in the system. Portal support may need to route the issue to registration, profile support, Health Information Management, or Brookhaven Records.

  • You can see Alchemilla results but not Brookhaven results.
  • You can see Brookhaven visits but not the related lab or imaging result.
  • A clinic says the result exists, but your portal does not show it.
  • You received more than one portal invitation.
  • One facility has an old name, phone number, address, or email.
  • A proxy user sees different results than the patient sees.

Linking Brookhaven and Alchemilla records does not remove Brookhaven privacy rules. Some Brookhaven-related results may be delayed, restricted, hidden from proxy view, or released through Brookhaven Records instead of automatic portal display.

If a Brookhaven result is still missing after records are linked, check whether the issue is really a privacy or access limit instead of a profile-linking problem.

  • Brookhaven Review: The result may be waiting for privacy, safety, or provider review.
  • Sensitive Result: The result has additional release rules.
  • Proxy Access Limited: The patient may see more than the proxy user can see.
  • Request Through Records: The result may need Brookhaven Records or Health Information Management.

Request profile review when you believe your results are attached to more than one profile, when facility records do not connect correctly, or when a care team can see a result that is not visible in your portal.

Profile review may involve portal support, registration, Health Information Management, Brookhaven Records, or privacy review. Some issues can be fixed by linking records. Others may require a chart merge, duplicate-profile review, demographic correction, or records release process.

Request type Use it when
Connect Records Both facility records exist but are not showing together.
Duplicate Account Review You have more than one portal login or invitation.
Duplicate Profile Review Results or visits appear under separate patient records.
Demographic Correction Old names, phone numbers, addresses, or other identifiers do not match.
Brookhaven Access Review The result may be restricted by Brookhaven privacy, proxy, or records-release rules.

Include enough detail for support to find both sides of the split. The more specific you are, the easier it is to tell whether the issue is a facility filter, disconnected record, duplicate account, duplicate patient profile, or Brookhaven privacy limit.

  • Patient name, date of birth, and current contact information.
  • The facility where each result or visit appears.
  • Which result is missing, split, or attached to the wrong profile.
  • Approximate test date, visit date, or Brookhaven stay date.
  • Any old names, phone numbers, emails, addresses, or insurance details that may have been used.
  • Whether you are signed in as the patient, proxy, caregiver, parent, or guardian.
  • Screenshots showing the facility label, result header, or connected-record status if available.

My Alchemilla and Brookhaven results do not appear under the same profile. I can see [which results or visits] under [facility or account], but I cannot see [missing results] under my main profile. I may also have used [old name, phone, email, or address]. Can you review whether I have disconnected records, duplicate accounts, or duplicate profiles?

Linking and profile issues may involve more than one team. Use the table below to choose the best first contact.

Need help with Best first contact
Linking Alchemilla and Brookhaven records Portal support or connected-records support.
Duplicate portal logins or invitations Portal support.
Duplicate patient profiles or split medical records Registration, profile support, or Health Information Management.
Brookhaven result visible to patient but not proxy Proxy access support or Brookhaven Records, depending on the label.
Medical meaning of a result Ordering provider, Brookhaven care team, or Alchemilla care team listed on the result.

Privacy note: A support person may help you report a portal issue, but Brookhaven-related results may still require patient permission, proxy authorization, records review, or privacy review before details can be shared.

Does linking records merge everything into one chart?

Not always. Linking records can make results easier to find in one portal view, but some records may still be filtered, restricted, delayed, or released through Brookhaven Records or Health Information Management.

Why are my Alchemilla results visible but my Brookhaven results are not?

The records may not be linked, the facility filter may be hiding Brookhaven results, or the Brookhaven result may have privacy, proxy, provider-review, or records-release limits.

What is the difference between a duplicate account and a duplicate profile?

A duplicate account is an extra portal login. A duplicate profile is a separate patient record. Duplicate profiles can split visits and results across more than one medical record and may need profile review.

Should I create a new account if results are missing?

No. Creating another account can make split-record issues harder to fix. Contact portal support or request profile review instead.

Why does a Brookhaven result show under Alchemilla?

A Brookhaven care team may order a test that is collected, processed, or resulted by Alchemilla Laboratory. Check the result details for ordered by, collected at, performed by, and related visit fields.

Can a proxy user link my records for me?

It depends on the proxy settings and the type of access granted. Some Brookhaven-related results may remain hidden from proxy view even when records are connected.

Who explains the medical meaning of linked results?

Portal support can help with access and linking. The ordering provider, Alchemilla care team, or Brookhaven care team should explain what a result means and what to do next.

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