Request refills for Brookhaven-prescribed medication

Best first step: Check your discharge medication list and confirm who is responsible for refills before submitting a request.

• Refill requests should be made before medication runs out.
• Brookhaven may not manage every refill after discharge; some refills must go through an outpatient provider.
• Refills may need provider review before approval, especially after medication changes or missed follow-up appointments.
• Pharmacy delays may happen because of insurance, prior authorization, stock, clarification needs, or prescription routing.
• Include the medication name, dose, pharmacy, remaining supply, discharge date, and any symptoms or side effects.
• Do not wait for a routine portal reply if missing medication could cause immediate safety, withdrawal, or medical risk.

• Confirm the medication name, dose, and instructions.
• Check whether the medication was new, changed, continued, or stopped at discharge.
• Check how many doses or days of medication remain.
• Confirm whether refills are listed on the bottle or pharmacy record.
• Confirm the pharmacy name, address, and phone number.
• Check whether a follow-up appointment has been scheduled or completed.
• Ask whether Brookhaven or an outpatient provider manages the refill.

Situation	Who may review it
Medication prescribed at Brookhaven discharge	Brookhaven may review short-term transition needs or route to the discharge prescriber.
Medication managed by outpatient psychiatry	The outpatient prescriber may need to review and approve ongoing refills.
Medication managed by primary care	The primary care provider may manage refills after the transition period.
Medication changed after discharge	The provider who made the change may need to manage the refill.
Medication not listed on discharge plan	Provider review may be needed before it can be restarted or refilled.

1. Check the medication bottle and discharge medication list.
2. Call the pharmacy to confirm whether refills remain.
3. If the pharmacy has no refill, ask who they sent the refill request to.
4. Submit a portal request or contact the care team if Brookhaven review is needed.
5. Include the medication name, dose, pharmacy, and how much medication remains.
6. Ask whether the refill should be handled by Brookhaven or an outpatient provider.
7. Ask what to do if the medication will run out before the request is reviewed.

• Patient full name and date of birth.
• Discharge date or approximate Brookhaven stay dates.
• Medication name, dose, and instructions.
• How many pills, doses, patches, injections, or days remain.
• Preferred pharmacy name, address, and phone number.
• Whether the pharmacy already requested the refill.
• Whether the patient has completed or scheduled follow-up care.
• Any side effects, missed doses, worsening symptoms, or safety concerns.
• Best callback number.

• The medication was started or changed during Brookhaven care.
• The patient has not completed follow-up care yet.
• The medication may require monitoring or lab review.
• The request is early or the medication should not be refilled automatically.
• The medication was stopped, tapered, or replaced.
• The patient reported side effects or worsening symptoms.
• The pharmacy needs clarification from the prescriber.
• The medication should be managed by an outpatient provider.

Pharmacy issue	What to ask
No prescription found	Confirm the pharmacy location and ask whether the prescription was sent elsewhere.
No refills remaining	Ask whether the pharmacy sent a request and which prescriber received it.
Needs clarification	Ask what clarification is needed: dose, quantity, directions, prescriber, or insurance.
Prior authorization or insurance issue	Ask whether the pharmacy sent the request and whether an alternative is available.
Out of stock	Ask when it will be available or whether the prescription can be transferred.

Do not wait if missing medication could cause withdrawal symptoms, worsening mental health symptoms, unsafe thoughts, or medical risk.

• Call the pharmacy to check refill status.
• Contact the care team if the pharmacy cannot refill it.
• State how many doses remain.
• Explain whether the medication is needed today or within the next few days.
• Ask whether a bridge supply, provider review, or outpatient appointment is needed.
• Use urgent support if symptoms become severe or unsafe.

Important: A support person can share concerns with Brookhaven, but Brookhaven may not be able to share medication information back unless the patient has authorized it or legal authority applies.

Do not wait for a routine portal reply if the patient is out of medication or missing medication could cause immediate safety, withdrawal, severe symptoms, or medical risk.

• Call the pharmacy directly to confirm refill status.
• Contact the care team or follow-up provider directly if no refill is available.
• Seek urgent medical help for severe symptoms, allergic reactions, overdose concerns, withdrawal concerns, or unsafe thoughts.
• If the patient feels unsafe or may harm themselves or someone else, seek immediate help.
• If the patient is still at Brookhaven, tell the assigned nurse or nearest staff member immediately.