Pay a bill online

Best first step: Use the payment link, account number, or statement number from your most recent bill. Save your confirmation number or receipt after submitting payment.

• Check the patient name, date of service, account number, and balance before paying.
• Use the most recent statement when possible.
• Save your confirmation number, receipt, or payment screenshot.
• Payments may take time to appear on your account.
• If you received more than one bill, confirm which account you are paying.
• If the bill looks wrong, request review before paying or ask whether payment deadlines are affected while review is pending.

• Confirm the patient name and date of birth.
• Confirm the account number, statement number, or invoice number.
• Check the date of service.
• Check the facility or department listed on the bill.
• Confirm whether insurance has processed the claim.
• Review payments, adjustments, discounts, or financial assistance already applied.
• Confirm the amount you want to pay.
• Ask billing for review if the balance, charge, or payment history does not look right.

1. Open the payment link from your bill or sign in to the Silent Hill Health portal.
2. Enter the account, statement, invoice, or guarantor information requested.
3. Confirm the patient name and date of service.
4. Review the current balance and payment amount.
5. Choose a payment method.
6. Review the payment details before submitting.
7. Submit the payment only once.
8. Save the confirmation number, receipt, or payment confirmation page.

Payment method	What to check
Credit or debit card	Card number, expiration date, billing address, payment amount, and confirmation number.
Bank account or electronic check	Routing number, account number, payment date, and whether processing may take additional time.
Payment plan	Monthly amount, due date, plan length, eligible balances, and whether enrollment is confirmed.
Partial payment	Whether partial payments are accepted and whether a remaining balance or payment plan is needed.

• Confirmation number.
• Payment date and time.
• Amount paid.
• Account, statement, or invoice number paid.
• Payment method used.
• Email receipt, portal receipt, or screenshot of the confirmation page.
• Bank or card record if the payment has already withdrawn.

• Card payments may appear sooner than bank account payments.
• Payments made after business hours may post later.
• Weekend or holiday payments may take longer to appear.
• A payment may show in your bank account before it appears on your statement.
• A new statement may not reflect a payment made after the statement date.
• Contact billing if the payment does not appear after the expected posting time.

Important: Do not assume one payment covers every bill from the same visit. Facility, provider, lab, imaging, emergency, and Brookhaven charges may bill separately.

• Check each account or statement number.
• Pay each bill through the correct payment link or account.
• Save a separate confirmation for each payment.
• Ask billing if you are not sure whether one payment covers multiple balances.
• Ask for duplicate review if two bills appear to charge the same service.

• Ask whether the balance is eligible for a payment plan.
• Ask whether financial assistance is available.
• Ask whether insurance or discounts have finished processing.
• Ask whether a minimum monthly payment is required.
• Ask whether payment-plan enrollment affects due dates or collection notices.
• Ask whether a corrected statement will be issued after assistance is applied.

• Do not submit the same payment repeatedly if the page is delayed.
• Check whether you received a confirmation number or receipt.
• Check your bank or card account for a pending charge.
• Check whether the payment applied to a different account or statement.
• Save screenshots of error messages, if possible.
• Contact billing if the payment is missing, duplicated, reversed, or applied incorrectly.

• Ask whether insurance has finished processing.
• Ask whether the bill is a corrected statement or reminder notice.
• Ask whether a payment or adjustment has not posted yet.
• Ask whether an itemized statement is available.
• Ask whether the bill may be a duplicate.
• Ask whether payment deadlines are affected while review is open.

Contact billing as soon as possible if a payment issue affects a final notice, collection notice, payment deadline, duplicate withdrawal, refund, payment plan, or insurance deadline.

• You received a final notice or collection notice.
• A payment was withdrawn but does not appear on the account.
• You believe the same bill was paid twice.
• A payment plan did not process correctly.
• You need a payment correction, refund, or proof of payment quickly.
• You cannot pay the balance and need payment-plan or financial-assistance options.

Billing support is separate from medical care. If you need medical or behavioral health help, do not wait for a billing response.