When Brookhaven may contact you before releasing medication information

Best first step: Respond to Brookhaven’s request as soon as you can. If you need medication instructions before records are released, contact your care team or pharmacy directly.

• Brookhaven may contact you to confirm identity, consent, record type, recipient, or safety concerns.
• Medication records may be releasable even when some notes are handled separately.
• Proxy, caregiver, parent, guardian, or third-party requests may require extra review.
• Some substance-use treatment information may require additional authorization.
• A request for clarification is not always a denial.
• Do not wait for records release if you need urgent medication guidance.

Reason	What it means
Identity confirmation	Brookhaven needs to confirm the request belongs to the correct patient.
Authorization unclear	The form may be missing a signature, date, recipient, or record type.
Proxy or caregiver request	Brookhaven may need proof that the requester can receive the information.
Sensitive medication information	Some medication records may be linked to behavioral health or substance-use treatment.
Safety review	Brookhaven may need to confirm whether release should happen directly, partially, or through another process.

• Your full name, date of birth, and contact information.
• The Brookhaven date range or visit you are asking about.
• Whether you need medication records only or a broader record set.
• Whether the records should go to you, a caregiver, an outside provider, or another organization.
• Whether you are requesting for yourself or someone else.
• Whether substance-use treatment information should be included.
• Whether you understand that some records may require separate authorization.

Outcome	What it means
Released to portal	Records are added to your portal or document center.
Released to outside provider	Records are sent to the provider or facility you authorized.
Partial release	Medication records may be released while other sensitive content follows a separate path.
More authorization needed	A missing or additional form is needed before release.
Request narrowed	Brookhaven may ask whether you only need medication information instead of the full record.

1. Confirm the message is from Silent Hill Health, Brookhaven, or Health Information Management.
2. Respond using the contact method listed in the portal or official notice.
3. Have your date of birth, date of service, and record type ready.
4. Ask what is missing or unclear.
5. Ask whether a separate authorization form is needed.
6. Ask whether medication records can be released separately if you do not need the full record.
7. Ask for a status update if you do not hear back after completing the requested step.

Records release is not the fastest path for urgent medication instructions. Contact the care team, pharmacy, urgent care, crisis support, or emergency services if the issue affects the next dose or your safety.

• Call Brookhaven if medication access affects your safety plan.
• Call the pharmacy for fill status, pickup, stock, cost, or transfer questions.
• Call or text 988 in the U.S. for mental health, substance-use, or emotional crisis support.
• Use emergency services if there is immediate danger.