Medications & Prescriptions
Request refills, update pharmacy details, review medication lists, and manage discharge prescriptions.
Prescriptions and medication lists
View, update, and understand the medications connected to your Silent Hill Health profile. Learn how prescriptions are sent, how to change your preferred pharmacy, why a medication may look different than expected, and what to do if your medication list is missing or incorrect.
Refills and renewals
Request refills, renew expired prescriptions, and check the status of medication requests. Find out why some refills need provider review, what to do if a refill is denied, and how to request help when you are running low on medication.
Pharmacy issues
Get help when a prescription was sent, but the pharmacy cannot fill it as expected. This section covers missing prescriptions, pharmacy transfers, out-of-stock medications, mail-order pharmacies, specialty pharmacies, and unexpected medication costs.
Medication questions and safety
Find guidance for common medication questions, including side effects, missed doses, instructions, interactions, and medication changes. Learn when to contact your care team, when to speak with a pharmacist, and when symptoms may need urgent attention.
Prior authorizations and insurance approvals
Understand why some medications require insurance approval before they can be filled. Learn how prior authorizations work, how to check the status of a request, what to do after a denial, and why your plan may require a different medication first.
Controlled substances and restricted medications
Review refill rules and safety requirements for controlled or restricted medications. This section covers extra review steps, early refill requests, lost or damaged medication, travel considerations, and why some prescriptions cannot be refilled automatically.
Hospital discharge medications
Learn how medications are handled after an emergency visit, hospital stay, or discharge from Alchemilla or Brookhaven. Find information about new prescriptions, temporary medications, stopped medications, pharmacy pickup, and follow-up medication reviews.
Brookhaven behavioral health medications
Find information about medications prescribed during or after behavioral health care at Brookhaven Hospital. This section covers privacy, sensitive medication records, refill review, safety planning, portal visibility, and medication questions after a Brookhaven stay.
- When Brookhaven may contact you before releasing medication information
- Request medication records from Brookhaven Hospital
- Medication safety planning after a Brookhaven stay
- Why some Brookhaven medications may not appear in the portal
- Request refills for Brookhaven-prescribed medication
- Understand Brookhaven medication privacy
Medication records and sharing
Access, correct, download, or share medication records with another provider. Learn how to request prescription history, send your medication list for specialist care, correct errors, and understand how Alchemilla and Brookhaven medication records may appear across linked profiles.
Caregiver, proxy, and family access
Learn how medication access works for caregivers, family members, children, dependents, and authorized representatives. This section explains proxy access, privacy limits, caregiver support after discharge, and why some medication information may not be visible to another person.