Request medication access for a child or dependent
Request medication access for a child or dependent
Parents, guardians, and legal caregivers may be able to request portal access to help manage medications for a child or dependent. Access may include medication lists, refill requests, discharge instructions, pharmacy information, and messages when allowed.
Access can change based on the patient’s age, legal relationship, consent rules, confidential care protections, Brookhaven privacy, or dependent-status documentation.
Mary, that girl... She said she had a letter from you. Could it really be your letter?
Quick summary
- Medication access for a child or dependent may require identity and relationship verification.
- Parent or guardian access may change as a child gets older.
- Some medications may be hidden or limited because of confidential care rules.
- Brookhaven behavioral health medication information may need extra review.
- Legal guardians or caregivers may need to upload documentation.
- Urgent medication questions should go to the care team or pharmacy, not the access queue.
Who can request access
| Requester | May need |
|---|---|
| Parent | Identity verification and parent relationship confirmation. |
| Legal guardian | Guardianship documentation or court paperwork. |
| Foster or placement caregiver | Placement or agency documentation, depending on policy. |
| Adult dependent caregiver | Patient permission, legal authority, or representative documentation. |
| Other support person | Patient invitation, release form, or limited access request. |
What access may include
Medication access may include some or all of the following, depending on the access level granted.
- Current medication list.
- Medication history.
- Refill or renewal requests.
- Discharge medication instructions.
- Pharmacy information.
- Medication messages or provider replies.
- Medication-related records from Alchemilla, Brookhaven, or linked facilities.
Age-related changes
Access for a child may change as the child gets older. Some information may become limited in a parent or guardian view because of confidential care rules, adolescent privacy protections, or local policy.
Brookhaven and sensitive care
Brookhaven medication access for a child or dependent may be limited when the medication is connected to behavioral health care, crisis care, substance-use treatment, safety planning, or confidential services.
Brookhaven may ask for additional consent, direct patient involvement, legal documentation, or Health Information Management review before sharing some medication information.
Request steps
- Sign in to your MySHH Portal account.
- Open Account, Proxy Access, Family Access, or Manage Dependents.
- Choose Request Access.
- Enter the child or dependent’s identifying information.
- Upload or confirm relationship, guardian, or representative documentation if requested.
- Choose the access type requested.
- Submit and watch for identity-verification or records-team follow-up.
Message template
Use this for nonurgent access setup questions.
Request child or dependent medication access Click to open / close
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Subject: Request medication access for child or dependent Hello Portal Support, I would like to request medication-list access for a child or dependent. Patient name: [Full name] Patient date of birth: [DOB] Requester name: [Your full name] Relationship: [Parent / guardian / caregiver / legal representative / other] Access needed: [Medication list / refills / discharge instructions / pharmacy coordination / full proxy access / not sure] Reason: [Medication management / discharge support / appointment support / pharmacy pickup / other] Facility involved: [Alchemilla / Brookhaven / both / not sure] Documentation available: [Birth certificate / guardianship papers / power of attorney / patient authorization / other] If Brookhaven or sensitive medication information requires additional authorization, please let me know what form is needed. Best callback number: [Phone number]FAQ
Will I see all medications?
Not always. Some medication information may be limited by age, consent, Brookhaven privacy, confidential care, or proxy settings.
How long does access review take?
Timing varies depending on identity verification, documentation, and whether sensitive records are involved.
What if medication safety cannot wait?
Call the care team, pharmacy, urgent care, or emergency services. Do not wait for proxy access setup if the issue is urgent.
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