Add or correct medication information in your profile
Add or correct medication information in your profile
Your medication profile in the Silent Hill Health portal should help your care team understand what you take, how you take it, where it came from, and whether it is still active. If a medication is missing, duplicated, outdated, listed with the wrong dose, or still active after it was stopped, you can ask your care team to review it.
The medication list is part of your medical record. It is not the same as your pharmacy’s fill history. A medication may appear because Silent Hill Health prescribed it, because it was documented during an Alchemilla or Brookhaven visit, because it came from a linked outside record, or because you reported it to your care team.
Best first step
Open Medications, compare the portal list with your bottle labels, pharmacy instructions, after-visit summary, and discharge paperwork, then choose Ask About This Medication, Report No Longer Taking, or Request Medication List Update.
Quick summary
- You can ask to add medications prescribed outside Silent Hill Health, over-the-counter medicines, supplements, or medications you reported during a visit.
- You can ask to correct the name, strength, dose, instructions, pharmacy, prescriber, source, or active status.
- Do not delete, stop, restart, or change a medication based only on the portal list unless your care team tells you to.
- Duplicate-looking entries may be brand and generic names, old and new doses, or linked records from different facilities.
- Brookhaven-related medications may have privacy or proxy-access limits.
- Use urgent help instead of portal messaging for severe reactions, possible overdose, or dangerous medication mistakes.
Medication List Update Missing Medication Duplicate Entry Wrong Dose No Longer Taking Needs Review
What you can add or correct
Some medication details can be reported by you and reviewed by the care team. Other details must be changed by a clinician, pharmacist, registration team, or medical records team because they affect your official chart.
| Medication information | Examples | How it may be handled |
|---|---|---|
| Medication name | Brand name, generic name, outside prescription, over-the-counter medicine. | Care team may verify and add or update the entry. |
| Strength and dose | 25 mg, 1 tablet twice daily, 10 units nightly, 2 puffs as needed. | Prescriber or care team should confirm before chart update. |
| How you take it | By mouth, injection, patch, inhaler, cream, eye drops, timing with meals. | Medication review may be needed if instructions differ from the prescription. |
| Active status | Still taking, no longer taking, paused, discontinued, historical. | Care team may mark active, historical, or discontinued after review. |
| Source or pharmacy | Alchemilla, Brookhaven, outside provider, pharmacy history, patient reported, mail order. | May require portal support, pharmacy update, or prescriber review. |
Before you start
Gather the medication details before sending a message. A clear update helps the care team confirm the correct medication and avoid adding a duplicate or outdated entry.
Have ready
- Medication bottle or package.
- Pharmacy label.
- After-visit summary or discharge paperwork.
- Prescriber or clinic name.
- Start date, stop date, or change date, if known.
Check each entry for
- Medication name or equivalent generic name.
- Strength.
- Dose and frequency.
- Route, such as mouth, patch, injection, or inhaler.
- Active, historical, stopped, or duplicate status.
Medication safety: Do not change how you take a medication because of a portal entry alone. Confirm with your prescriber or pharmacist if the portal, bottle label, and discharge paperwork do not match.
Add medication information
Use this path when you are taking a medication that does not appear in your Silent Hill Health medication list. This may include an outside prescription, over-the-counter medicine, supplement, inhaler, injection, patch, cream, eye drop, or medication started during care outside Silent Hill Health.
Step by step
- Open Medications.
- Choose Add Medication, Report Medication, Request Medication List Update, or Message Care Team.
- Enter the medication name, strength, dose, route, frequency, and reason you take it if known.
- Add the prescriber, pharmacy, start date, and whether you take it every day or only as needed.
- Attach a photo of the bottle label if the form asks for one.
- Submit the update and wait for care-team review before assuming the list has been clinically verified.
Sample message to add a medication
Please add this medication to my list: [medication name and strength]. I take [dose and frequency] by [route]. It was prescribed by [provider or clinic] and filled at [pharmacy]. I started it on [date]. Please let me know if you need a photo of the label.
Correct medication information
Use this path when the medication appears in your portal but something about it looks wrong. Corrections may need review by your prescribing clinician, care team, pharmacist, or Health Information Management depending on the issue.
Step by step
- Open the medication card in Medications.
- Review the name, strength, instructions, status, source, prescriber, and pharmacy.
- Choose Ask About This Medication, Report an Issue, Request Medication List Update, or Message Care Team.
- Explain what the portal shows and what you believe the correct information should be.
- Include the source of your correction, such as the bottle label, pharmacy instructions, after-visit summary, or discharge paperwork.
- Ask whether the care team needs to update the medication list, prescription, pharmacy, or formal medical record.
Sample correction message
I believe my medication list needs review. The portal shows [medication name, strength, and instructions], but my bottle/discharge instructions say [correct information]. The issue seems to be [wrong dose / wrong instructions / duplicate entry / no longer taking / missing medication]. Please review and update my medication list if appropriate.
Missing, duplicate, or wrong entries
Medication-list errors can happen during transitions of care, outside visits, pharmacy changes, linked-record imports, or after a hospital discharge. Report the issue instead of guessing which entry is correct.
| What you see | Possible explanation | What to do |
|---|---|---|
| Medication is missing | It may have been prescribed outside Silent Hill Health, not imported, or not verified yet. | Send a medication-list update with label details. |
| Medication is duplicated | One entry may be old, one may be generic, or entries may come from different linked sources. | Ask whether one entry should be inactive or whether they represent the same medication. |
| Dose is wrong | The medication list may not reflect the latest change. | Contact the prescribing clinic or pharmacist before changing how you take it. |
| Instructions are wrong | The portal, pharmacy label, and after-visit summary may not match. | Ask which instruction to follow and request a chart update if needed. |
| Wrong source or prescriber | The entry may come from an outside source, linked organization, hospital stay, or medication history feed. | Ask whether the source should be corrected or whether it is a valid historical source. |
Stopped medications still listed
A medication may remain visible in your history after it is stopped. That can be useful for care history, but it should not appear as active if your care team told you to stop it.
If a stopped medication still appears active, report it and include the date it was stopped, who told you to stop it, and whether you have any remaining doses at home.
Include these details
- Medication name and strength.
- Date you stopped taking it.
- Who told you to stop it.
- Whether it was replaced by another medication.
- Whether you still have the medication at home.
Stopped in history is not the same as active today. Ask your care team if a medication appears both stopped and active, or if you are unsure whether to continue it.
Brand and generic names
Some medications have both a brand name and a generic name. The portal may show one name while the bottle label shows another. The same medicine may also look different if the pharmacy uses a different manufacturer.
If you see two similar medications, do not assume you should take both. Ask whether one entry is a brand name, generic name, old dose, duplicate, or historical record.
Ask your care team or pharmacist
- Are these two names the same medication?
- Is one a brand name and one a generic name?
- Is one entry an old dose or discontinued medication?
- Should one entry be marked inactive?
- Which bottle or instruction should I follow today?
Medication profile vs. pharmacy record
Your portal medication profile and your pharmacy record may not always match exactly. The portal shows what is documented in your medical record. The pharmacy manages fill status, pickup, insurance, stock, substitutions, and dispensing.
| Question | Best first contact |
|---|---|
| Is the medication ready for pickup? | Pharmacy. |
| Was a prescription sent to the wrong pharmacy? | Pharmacy for transfer; prescriber if it must be resent. |
| Does my chart list the wrong dose or instructions? | Prescribing clinic or care team. |
| Why does the pill look different? | Pharmacist first, then prescriber if needed. |
| How do I update my preferred pharmacy? | Use Manage My Pharmacies or contact portal support. |
For pharmacy routing, review Update your preferred pharmacy. For how prescriptions move from the portal to the pharmacy, review Understand how prescriptions are sent.
Brookhaven privacy and proxy access
Brookhaven-related medication information may have additional privacy, proxy, or authorization limits. If you manage care for someone else, your proxy view may not show every behavioral health-related medication, sensitive medication, or medication-monitoring detail.
A medication may be visible to the patient but limited from a caregiver, parent, guardian, or proxy view. If you believe access is missing or incorrect, ask for proxy access review rather than assuming the medication is missing from the chart.
Check for labels such as
Brookhaven Review Sensitive Medication Proxy Access Limited Patient View Only Provider Review
For more on access limits, review Understand Brookhaven test result privacy.
After you submit an update
Medication updates may need review before the portal list changes. The care team may compare your request with prescriptions, pharmacy history, discharge paperwork, outside records, or visit notes.
| Status | What it may mean |
|---|---|
| Submitted | Your medication-list update was received. |
| Needs Information | The team needs a label photo, dose details, pharmacy name, or clarification. |
| Care Team Review | A clinician is checking whether the change is safe and accurate. |
| Medication List Updated | The medication profile was changed. |
| Closed with Explanation | The team reviewed the request and explains why no change was made or what step is needed next. |
Medication safety concerns
Medication-list updates are usually nonurgent. Use a faster care path if there is a possible overdose, severe side effect, serious allergic reaction, dangerous dose mistake, or symptoms that are worsening quickly.
Use urgent help instead of portal messaging for severe allergic reaction symptoms, trouble breathing, chest pain, fainting, severe confusion, overdose concerns, serious side effects, or if someone may have taken the wrong medication and needs immediate guidance.
FAQ
Can I edit my medication list myself?
You may be able to report updates, add patient-reported medications, or mark a medication for review. Some changes must be verified by your care team before they become part of the official medication record.
What if a medication is missing?
Send the medication name, strength, dose, how often you take it, route, prescriber, pharmacy, and start date if known. Attach a label photo if the portal asks for one.
What if two medications look like duplicates?
Ask your care team or pharmacist before taking both. They may be brand and generic versions, old and new doses, outside-source duplicates, or two different medications that look similar.
Why does a stopped medication still show?
It may remain in your medication history. Ask the care team to review it if it still appears active, if it was replaced by another medication, or if you are unsure whether to keep taking it.
Why does my pharmacy label not match the portal?
The portal may show the charted medication name, while the pharmacy label may show a brand, generic, manufacturer, substitution, or updated instruction. Ask the pharmacist or prescriber which instruction to follow.
Can I add over-the-counter medicines or supplements?
Yes, you can ask the care team to add them so your medication list is more complete. Include the name, strength, dose, how often you take it, and why you take it if known.
Can a proxy or caregiver update my medication list?
It depends on their authorized access. Some Brookhaven-related, behavioral health, minor, dependent, or sensitive medication information may be limited from proxy view.
Should I use portal messaging for urgent medication problems?
No. Use the pharmacy, on-call clinician, poison control, urgent care, emergency services, or the nearest emergency department for urgent side effects, possible overdose, severe allergic reaction symptoms, trouble breathing, chest pain, fainting, severe confusion, or any dangerous medication concern.
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