Start or confirm a Brookhaven behavioral health intake

Best first step: Use the MySHH Portal for nonurgent intake requests or intake-status questions. Call Brookhaven or use crisis support if the situation involves immediate safety concerns, severe symptoms, or needing help today.

• Use intake to start a nonurgent request for Brookhaven behavioral health services.
• Use intake confirmation if you already spoke with Brookhaven, received a referral, or submitted a request.
• Have your contact information, symptoms or concerns, referral details, medications, insurance, and safety needs ready.
• Brookhaven may contact you before scheduling to confirm safety, privacy, service fit, or missing information.
• A support person can help when you allow it, but Brookhaven may still need to speak with you directly.
• Do not use portal intake for emergencies or immediate crisis needs.

Intake step	What it may involve
Basic information	Name, date of birth, contact information, preferred contact method, and insurance or payment information.
Reason for request	Mood, anxiety, sleep, trauma, substance-use concerns, medication review, crisis follow-up, discharge follow-up, or another behavioral health need.
Safety review	Whether symptoms are urgent, whether a safety plan is needed, and whether a same-day or emergency resource is more appropriate.
Service routing	Whether the request should go to outpatient care, medication management, intake scheduling, crisis follow-up, substance-use support, or inpatient evaluation.
Follow-up instructions	Next contact, appointment type, documents needed, forms to complete, or referral status.

1. Sign in to the MySHH Portal.
2. Open Brookhaven Behavioral Health, Appointments, or Request Care.
3. Select Start Behavioral Health Intake, Request Intake, or Ask About Brookhaven Services, depending on what appears.
4. Enter the reason for the request and your preferred contact method.
5. Include whether the request is for yourself, a child or dependent, or someone you are authorized to help.
6. Submit the request and watch for portal, phone, or scheduling follow-up.

• Ask whether the intake request was received.
• Ask whether any forms, signatures, insurance details, or referral documents are missing.
• Ask whether the intake is waiting for review, scheduling, clinician assignment, or safety follow-up.
• Confirm the correct phone number, portal account, and preferred contact method.
• Confirm whether a support person is authorized to receive scheduling updates.
• Ask what to do if symptoms worsen before the intake appointment.

Information	Why it helps
Current concerns	Helps Brookhaven route the request to the right service.
Current medications	Helps identify medication-management needs, side effects, or safety concerns.
Recent discharge or referral	Helps confirm whether intake is connected to Alchemilla, Brookhaven, emergency care, or an outside provider.
Insurance or payment details	Helps scheduling and authorization review.
Support person information	Helps Brookhaven understand who can receive updates, assist with scheduling, or participate in planning when allowed.

• Outpatient intake: scheduled review for therapy, psychiatry, medication management, or follow-up care.
• Post-discharge intake: follow-up after an Alchemilla emergency visit or Brookhaven discharge.
• Substance-use intake: review for treatment options, medication support, or program placement.
• Urgent review: when symptoms need faster clinical review but are not an emergency.
• Emergency or crisis care: when safety cannot wait for intake scheduling.

• Adult patients generally decide who can receive intake updates.
• Child or dependent intake may require parent, guardian, or legal representative verification.
• Some teen, dependent, Brookhaven, or substance-use information may have additional privacy limits.
• Proxy access does not always include every Brookhaven message, medication, or record.
• Brookhaven may contact the patient before sharing details with a support person.

Do not wait for intake review if there is immediate danger, thoughts of self-harm, thoughts of harming someone else, severe withdrawal symptoms, possible overdose, severe confusion, or you cannot stay safe.

• Use emergency services if there is immediate danger.
• Call or text 988 in the U.S. for mental health, emotional distress, substance-use, or crisis support.
• Call Poison Control at 1-800-222-1222 in the U.S. for possible poisoning, overdose, or medication mistakes.
• Call Brookhaven or the discharge contact if you recently left Brookhaven and the issue is connected to your safety plan.