Prepare for arrival and check-in at Brookhaven

Best first step: Arrive early enough to complete check-in, confirm forms, review safety questions, and ask where to wait. If you are not sure where to go, start at Brookhaven Reception.

• Bring a photo ID, insurance or payment information, medication list, referral details, and any Brookhaven forms you were asked to complete.
• Check in at Reception unless your instructions name a different entrance, unit, desk, or arrival area.
• Tell staff if you need accessibility support, an interpreter, sensory accommodations, or help with mobility.
• Bring only essential personal items. Some items may need to be stored, labeled, or sent home.
• Brookhaven may ask safety, privacy, and support-person questions at check-in.
• Do not wait for a scheduled arrival time if there is immediate danger or you cannot stay safe.

• Confirm the date, time, and location listed in the MySHH Portal or scheduling message.
• Complete any intake forms, consent forms, release forms, or questionnaires that are due before arrival.
• Check whether the visit is in person, phone, video, or connected to a hospital discharge follow-up.
• Write down your main concerns, current symptoms, medication questions, and safety concerns.
• Confirm whether a support person is coming with you and whether they are allowed to participate.
• Plan transportation home if the visit may involve medication changes, emotional distress, or a longer evaluation.

Arrival type	Where to start
Scheduled intake assessment	Reception or the intake desk listed in your appointment instructions.
Outpatient behavioral health appointment	Reception, outpatient check-in, or the clinic suite listed in the portal.
Medication review	Reception or medication-management check-in, depending on your instructions.
Post-discharge follow-up	The clinic, care team, or Brookhaven follow-up location listed in the discharge plan.
Urgent or crisis evaluation	Follow the instructions from Brookhaven, emergency services, crisis staff, or the discharge contact.

1. Go to Reception or the check-in area listed in your instructions.
2. Provide your name, date of birth, and photo ID if requested.
3. Confirm your appointment, intake, referral, or discharge follow-up reason.
4. Confirm contact information, emergency contact, insurance, and preferred pharmacy.
5. Review or complete missing intake, privacy, consent, or release forms.
6. Tell staff about accessibility needs, interpreter needs, sensory needs, or support-person requests.
7. Follow staff instructions for waiting area, visitor badges, personal items, or unit-specific screening.

Item	Why it helps
Photo ID	Helps confirm your identity and protect your record.
Insurance or payment information	Helps confirm coverage, authorization, or billing details.
Medication list	Helps staff review current medications, side effects, allergies, and interactions.
Referral or discharge paperwork	Helps connect the visit to emergency care, hospital discharge, outside care, or another referral source.
Support-person details	Helps staff confirm who may receive updates or join part of the visit when allowed.

Do not take extra doses before arrival unless your prescriber or pharmacist instructed you to do so. Tell Brookhaven if you missed a dose, took more than prescribed, stopped a medication, or are worried about withdrawal or side effects.

• Bring your phone and charger only if allowed for your visit type.
• Leave valuables at home when possible.
• Ask before bringing sharp items, tools, glass containers, outside medication, or large bags.
• Ask whether food, drinks, tobacco, nicotine products, cannabis products, alcohol, or other substances are allowed.
• Ask staff where to store belongings if you are moved to an observation area, inpatient area, or restricted unit.

• Adult patients generally decide who may receive information unless legal authority applies.
• Brookhaven may still speak with the patient privately for part of the visit.
• Support people may need a visitor badge or identity check.
• Proxy access does not always include Brookhaven messages, medication details, or sensitive records.
• Some child, dependent, teen, substance-use, or safety-related information may have additional privacy limits.

• Tell staff your name, date of birth, and appointment time.
• Explain whether you are delayed, lost, unable to travel, or no longer able to attend.
• Ask whether you should still come in, switch to another format, or reschedule.
• Ask what to do if the appointment was connected to discharge follow-up, medication review, or safety planning.
• Use urgent help instead of rescheduling if you cannot stay safe.

Do not wait for check-in, intake, or a scheduled arrival time if there is immediate danger, thoughts of self-harm, thoughts of harming someone else, severe withdrawal symptoms, possible overdose, severe confusion, or you cannot stay safe.

• Use emergency services if there is immediate danger.
• Call or text 988 in the U.S. for mental health, emotional distress, substance-use, or crisis support.
• Call Brookhaven or the discharge contact if you recently left Brookhaven and the issue is connected to your safety plan.
• Tell the check-in team immediately if you feel unsafe after arriving.