Add or remove an emergency contact

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Ghost
Updated

Emergency contacts help Brookhaven Hospital, Alchemilla Hospital, and Silent Hill Healthcare reach someone you trust if staff need to confirm your safety, coordinate discharge plans, or contact someone during an urgent care event.

You can add, update, or remove an emergency contact from your patient portal at any time.

Note: Emergency contact updates may be delayed during lake fog advisories, townwide siren events, records-room outages, or unusual service conditions. If the profile page does not save your changes, wait a few minutes and try again.

Before you begin

Before adding or removing an emergency contact, make sure you have:

  • Your patient portal username and password
  • Your Brookhaven or Alchemilla Patient ID
  • The emergency contact’s full name
  • The emergency contact’s phone number
  • Their relationship to you, such as parent, spouse, friend, caregiver, or guardian
Tip: Choose someone who is likely to answer during urgent situations and who knows how to reach you if you are staying near South Vale, Old Silent Hill, Toluca Lake, or the Resort Area.

Add an emergency contact

  1. Sign in to the correct portal for your facility:
  2. Go to Profile or Account Settings.
  3. Select Emergency Contacts.
  4. Select Add emergency contact.
  5. Enter the contact’s name, relationship, phone number, and alternate phone number if available.
  6. Choose whether this person may receive discharge or safety-related updates.
  7. Select Save contact.
Note: Adding an emergency contact does not automatically give that person access to your full medical record. To grant portal access to a caregiver or guardian, submit a caregiver access request instead.

Remove an emergency contact

  1. Sign in to your patient portal.
  2. Go to Profile or Account Settings.
  3. Select Emergency Contacts.
  4. Choose the contact you want to remove.
  5. Select Remove contact.
  6. Confirm the removal.
Important: If the person you want to remove is listed as a legal guardian, healthcare proxy, or court-appointed representative, the portal may require manual review before the contact can be removed.

When emergency contacts may be used

Silent Hill Healthcare may contact your emergency contact if:

  • You are admitted through emergency intake
  • Staff cannot reach you about an urgent appointment or discharge issue
  • You request assistance coordinating transportation or follow-up care
  • A care team needs to confirm safety information during an unusual service interruption
  • Records staff need to confirm caregiver or guardian details

Emergency contacts are not contacted for routine portal messages unless you have approved caregiver communication or guardian access.

Need more help?

If you cannot add or remove an emergency contact, contact Patient Accounts & Records for your current or most recent facility.

Authorized support only: Silent Hill Healthcare does not use third-party emergency contact update services. Do not share your Patient ID, password, verification code, or treatment information with anyone claiming to update your emergency contacts outside the official portal.

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