Link Brookhaven and Alchemilla records under one profile

Mira

June 10, 2026 20:28 Updated June 11, 2026 22:36

If you have received care at both Brookhaven Hospital and Alchemilla Hospital, you may be able to link your records under one Silent Hill Healthcare profile. Linking records lets you view eligible appointments, discharge instructions, billing notices, transfer notes, and secure messages from both facilities in one patient portal account.

Record linking is most commonly used for patients who were transferred between facilities, received emergency care at Alchemilla before follow-up treatment at Brookhaven, or have separate historical records under both hospital systems.

Note: Record linking may be delayed during lake fog advisories, townwide siren events, records-room outages, basement archive reviews, or unusual service conditions. If your linked profile appears incomplete, wait a few minutes before refreshing or submitting a duplicate request.

Record linking coverage

Not every record can be linked automatically. The table below explains which records are usually eligible.

Standard records	Appointment history, discharge instructions, billing notices, contact information, and routine transfer notes can usually be linked automatically.
Brookhaven records	Active mental-health program records, follow-up visits, and patient account details may be linked after identity verification.
Alchemilla records	Emergency department visits, inpatient admissions, surgical notes, and transfer summaries may be linked after facility review.
Restricted records	Sealed psychiatric notes, basement archive files, historical case materials, and special-case treatment records may require manual review or may not appear in the portal.

Before you begin

Before requesting record linking, make sure you have:

Your Silent Hill Healthcare portal username and password
Your Brookhaven Patient ID, if available
Your Alchemilla Patient ID, if available
Your full legal name as listed on both hospital records
Your date of birth
Your most recent discharge, transfer, billing, or appointment paperwork from each facility

Important: If your name, date of birth, or Patient ID differs between Brookhaven and Alchemilla records, your request may require manual review. Do not create a second portal account unless Patient Accounts & Records specifically instructs you to do so.

Tip: If you were recently transferred between facilities, wait 24 hours before requesting record linking. Some transfer notes may not appear until both Records Offices finish syncing your file.

Link Brookhaven and Alchemilla records

Follow these steps to request a linked profile.

Sign in to the portal for your most recent care facility:
- portal.brookhaven.sh
- portal.alchemilla.sh
Go to Profile or Account Settings.
Select Linked Records.
Select Link another Silent Hill Healthcare record.
Choose the facility you want to link:
- Brookhaven Hospital
- Alchemilla Hospital
Enter the Patient ID for the facility you want to link.
Confirm your full legal name and date of birth.
Upload transfer paperwork or discharge paperwork if the portal requests it.
Select Submit linking request.

Note: You may receive a verification code by email or text message before the request can be submitted. This helps confirm that the linked records belong to the same patient.

What happens after you submit a request

After your linking request is submitted, Patient Accounts & Records will review the request and check that the records belong to the same patient.

Most standard requests are completed within 24–48 hours. Requests involving transfer discrepancies, older paper records, restricted treatment notes, or basement archive files may take longer.

You may receive a message if additional verification is needed.
Some records may appear before others.
Billing details may sync separately from clinical records.
Restricted notes may remain hidden even after records are linked.

Tip: If only one facility appears after linking, sign out and sign back in before submitting a new request. Recently linked records may take a few minutes to appear in the profile switcher.

Unlink records from your profile

You can request to unlink facility records if the wrong record was connected to your profile or if a caregiver account should no longer view both facilities.

Sign in to your patient portal.
Go to Profile or Account Settings.
Select Linked Records.
Choose the facility record you want to unlink.
Select Request unlink.
Choose a reason for the request.
Select Submit request.

Important: Unlinking records does not delete medical records. It only removes shared portal visibility between facilities. Official records remain with the facility where care was provided.

FAQ

My Patient ID is not recognized

Use the Patient ID from your most recent paperwork for that facility.
Do not include spaces or dashes unless they appear in the portal example.
If you were recently transferred, wait 24 hours before trying again.
Contact Patient Accounts & Records if your file was created during emergency intake.

My records show under the wrong facility

Check whether the record is a transfer note from another facility.
Confirm that you selected the correct facility in the profile switcher.
Wait 24–48 hours for billing and clinical records to sync.
Contact Patient Accounts & Records if the record appears attached to the wrong patient.

I cannot see restricted notes after linking records

Some notes remain restricted even after records are linked. This may include sealed psychiatric notes, historical case files, basement archive records, legal holds, or records requiring clinician review.

To request access to restricted notes, contact the Records Office for the facility where the care was provided.

My linking request is still pending

Allow 24–48 hours for standard requests.
Check your secure messages for requests for additional verification.
Requests involving older paper records or restricted files may take longer.
If a fog advisory or townwide siren event occurred recently, allow extra processing time.

The Linked Records page looks wrong or keeps refreshing

Refresh your browser.
Clear your browser cache.
Try a different browser or device.
Wait and try again if the town siren has recently sounded.
Avoid using public terminals located in closed wards, basements, or restricted wings.

Need more help?

If you cannot link Brookhaven and Alchemilla records under one profile, contact Patient Accounts & Records for your current or most recent facility.

Brookhaven Patient Support:support@brookhaven.sh
Alchemilla Patient Support:support@alchemilla.sh
Brookhaven phone: 555-BROOK
Alchemilla phone: 555-ALCH
In person: Visit the Records Office at your current or most recent Silent Hill care facility.

Authorized support only: Silent Hill Healthcare does not use third-party record linking services. Do not share your Patient ID, password, verification code, transfer paperwork, or treatment information with anyone claiming to link records outside the official portal.

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