Request proof of treatment or proof of visit

Mira
Mira
Updated

A proof of visit or proof of treatment document confirms that you received care from Silent Hill Healthcare. You may need this type of document for work, school, insurance, reimbursement, court, legal documentation, case management, or personal records.

Proof documents are usually shorter than full medical records. They may confirm the facility, date of service, visit type, and whether treatment occurred without including full clinical notes, diagnosis details, lab results, or itemized billing charges.

Note: Proof documents may take longer to prepare for Brookhaven behavioral health visits, Alchemilla emergency department visits, inpatient stays, older archived records, legal-review requests, lake fog advisories, or townwide siren events.

Before you begin

Before requesting proof of treatment or proof of visit, gather the information needed to locate the correct record.

  • Your full legal name
  • Your date of birth
  • Your Silent Hill Healthcare Patient ID, if available
  • The facility where you received care
  • The visit date or date range
  • The type of document needed
  • The reason for the request, such as work, school, insurance, or legal use
  • Any deadline or required wording from the requesting organization
  • A release form or authorization, if the document should be sent to someone else
Important: Do not request a full medical record if you only need proof that a visit occurred. A proof document is often faster and includes less sensitive information.

Proof of visit vs. proof of treatment

Proof documents may be labeled differently depending on what you need.

Proof of visit Confirms that you were seen at a Silent Hill Healthcare facility on a specific date or date range.
Proof of treatment Confirms that treatment, evaluation, care, or services were provided during the visit.
Return-to-work or school note May include visit confirmation and general restrictions or clearance, when approved by the treating provider.
Insurance confirmation May confirm dates of service, facility, visit type, and billing account details needed for reimbursement or claim review.
Tip: Ask the requesting organization what wording they need before submitting your request. Some employers, schools, insurers, and legal offices require specific dates, facility names, or provider signatures.

Request proof of treatment or proof of visit

To request proof of treatment or proof of visit:

  1. Sign in to your Silent Hill Healthcare patient portal:
  2. Go to Billing, Medical Records, or Patient Financial Services.
  3. Select Request proof of treatment or proof of visit.
  4. Choose the facility connected to the visit, such as Brookhaven Hospital or Alchemilla Hospital.
  5. Enter the visit date or date range.
  6. Select the document type you need.
  7. Add any required wording, deadline, recipient, or delivery instructions.
  8. Upload authorization if the document should be sent to an outside organization.
  9. Select Submit request.
Note: Some proof documents can be generated directly from the portal. Others may require review by the provider, Patient Financial Services, Health Information Management, or Privacy Services.

What the document may include

Depending on the request type, proof of treatment or proof of visit may include:

  • Patient name
  • Facility name
  • Visit date or date range
  • Confirmation that care was provided
  • General visit type, such as emergency, inpatient, outpatient, imaging, or behavioral health
  • Provider or department name, when available
  • Account number or guarantor number, if needed for billing or insurance
  • Authorized signature or facility letterhead, when required
Important: Proof documents do not usually include full clinical notes, test results, itemized charges, psychotherapy notes, diagnosis details, treatment plans, or discharge instructions unless specifically requested and approved.

Work, school, legal, or insurance requests

Different organizations may require different proof details. Choose the request type that best matches your need.

Work May require visit date, provider confirmation, work-status note, or return-to-work guidance.
School May require visit confirmation, absence documentation, vaccination-related support, or care-date verification.
Insurance May require dates of service, facility name, visit type, billing account number, or claim-related documentation.
Legal May require formal letterhead, signature, release authorization, court-related documentation, or legal representative review.

If the document must be sent directly to an employer, school, insurer, attorney, or outside organization, you may need to submit a medical release form before Silent Hill Healthcare can send it.

Review and processing

Simple proof of visit documents are usually reviewed within 1–3 business days. Requests that require provider review, facility letterhead, legal wording, insurance details, or release authorization may take longer.

Additional review may be required when the request involves:

  • Brookhaven behavioral health treatment
  • Inpatient stays or discharge documentation
  • Minor or dependent patient records
  • Legal representatives or attorneys
  • Insurance claim disputes or reimbursement requests
  • Older paper records or archived municipal billing records
  • Specific wording requested by a third party
Note: Submitting multiple duplicate requests may slow review. Add missing information to the existing request when possible.

FAQ

I only need a note for work or school

Choose proof of visit or return-to-work/school note instead of requesting full medical records. Include any required wording, dates, or forms from your employer or school.

My proof document does not include enough detail

Submit an updated request and explain what information is missing. Some details may require provider review, medical records release, or insurance documentation before they can be included.

I need the document sent to an outside organization

You may need to submit a medical release form before Silent Hill Healthcare can send proof of treatment or proof of visit directly to an employer, school, attorney, insurer, or outside organization.

My visit cannot be found
  • Check the facility name and visit date.
  • Search under both Brookhaven and Alchemilla if care was transferred.
  • Check whether the visit is under a dependent or guarantor account.
  • Contact Health Information Management if the visit was older or archived.
The request page looks wrong or keeps refreshing
  • Refresh your browser.
  • Clear your browser cache.
  • Try a different browser or device.
  • Wait and try again if the town siren has recently sounded.
  • Avoid using public terminals located in restricted billing offices, closed wards, or archive areas.

Need more help?

If you cannot request proof of treatment or proof of visit, contact Patient Financial Services, Health Information Management, or Privacy Services depending on the document needed.

Authorized support only: Silent Hill Healthcare does not use third-party proof-of-visit or proof-of-treatment services. Do not share your Patient ID, account number, guarantor number, portal password, verification code, legal documents, insurance details, or treatment information with anyone claiming to generate proof documents outside the official portal, Records Office, Billing Office, or Privacy Services process.

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