Prepare for a Brookhaven behavioral health visit

Use this article to prepare for a Brookhaven Hospital behavioral health visit. This may include a first-time intake, psychiatric evaluation, therapy or counseling follow-up, medication management appointment, post-discharge follow-up, or crisis follow-up after care at Alchemilla Hospital.

Brookhaven appointments may involve additional intake questions, privacy review, medication history, safety planning, treatment-plan review, or coordination with records from Alchemilla Hospital. Preparing before your visit can help reduce delays at check-in.

Who this article is for

This checklist may help if you are preparing for:

What to bring

For most Brookhaven behavioral health visits, bring:

• Photo ID or other accepted identification
• Insurance card, if you have insurance
• Your Silent Hill Health Patient ID, if available
• Appointment confirmation or portal message
• Current medication list, including dose and frequency
• Allergy information
• Preferred pharmacy information
• Referral paperwork, if another provider referred you
• Discharge instructions from Brookhaven or Alchemilla, if applicable
• Guardian, caregiver, or authorized-access documents, if applicable
• Payment or billing information, if requested by registration

Forms, records, and treatment history

Brookhaven may ask you to complete pre-visit forms or provide treatment history before the appointment. This helps the care team understand your current needs and whether additional records are needed before the visit.

You may be asked to provide:

• Behavioral health intake form
• Current symptoms or reason for visit
• Treatment history or prior provider information
• Recent hospitalization or discharge information
• Alchemilla emergency visit date, if related to the appointment
• Outside therapy, psychiatric, or medical records, if requested
• Medical release form, if Brookhaven needs records from another provider
• Preferred goals or concerns you want to discuss during the visit

Medication and safety information

If your appointment involves psychiatric evaluation, medication management, or post-discharge care, bring accurate medication and safety information. This helps your provider review treatment options and follow-up needs.

Bring or prepare:

• Current prescription medications
• Over-the-counter medications
• Medication dose, schedule, and last taken date, if known
• Medication side effects or concerns
• Recent medication changes from Brookhaven, Alchemilla, or an outside provider
• Relevant lab work or monitoring instructions, if requested
• Safety plan, discharge plan, or crisis follow-up instructions, if applicable
• Emergency contact information

Privacy and sensitive records

Brookhaven behavioral health records may involve additional privacy review. Staff may need to verify identity, authorized access, consent, guardianship, or dependent status before discussing appointment details or releasing information to another person.

Privacy review may apply when:

• A caregiver, support person, guardian, or case worker is involved
• The visit involves a minor or dependent patient
• Someone else scheduled the appointment for you
• Records are restricted, delayed, or under additional review
• Brookhaven and Alchemilla records need to be linked before care coordination
• Older paper records or closed-ward documentation are referenced

Support person, caregiver, or authorized user

You may bring a support person if permitted by the appointment type and facility instructions. A support person can help with transportation, check-in, communication, or emotional support, but this does not automatically give them access to your medical records.

Before the visit, review:

• Whether a support person is allowed for your appointment type
• Whether the support person should be listed in appointment notes
• Whether they need authorized portal access
• Whether they are allowed to receive appointment or records information
• Whether the appointment involves private one-on-one provider time
• Whether additional documents are needed for a guardian, caregiver, or legal representative

Arrival and check-in

Check your appointment confirmation for arrival time, entrance, department, and any instructions specific to Brookhaven. Some behavioral health appointments require early arrival for intake forms, identity verification, privacy review, or registration updates.

On the day of your visit:

• Arrive at the time listed in your appointment instructions
• Bring ID, insurance, medication list, and requested forms
• Check in at the Brookhaven registration or behavioral health intake desk listed in your portal
• Let staff know if you need mobility, communication, or quiet waiting area support
• Tell registration if your phone number, address, emergency contact, or insurance has changed
• Avoid restricted offices, closed wards, records rooms, and staff-only corridors unless directed by Brookhaven staff

Urgent or crisis concerns before your visit

A scheduled Brookhaven visit is not emergency care. If your condition changes before the appointment, do not wait for a routine portal response if you cannot safely wait.

Seek urgent help if you:

• May be in immediate danger
• Cannot stay safe until the appointment
• Have symptoms that are severe, sudden, or worsening
• Need medical evaluation before behavioral health follow-up
• Were instructed by Alchemilla or Brookhaven staff to seek emergency care if symptoms return

Related articles

These articles may help before your Brookhaven visit:

• If you need to schedule or review appointment routing, see Schedule a Brookhaven behavioral health appointment.
• If you need a Brookhaven portal account, see Create a Brookhaven patient portal account .
• If Brookhaven and Alchemilla records need to be connected, see Link Brookhaven and Alchemilla records under one profile .
• If someone else needs access to your records, see Authorize someone else to access your records .
• If someone should no longer have access, see Remove a person’s access to your patient portal .

FAQ

Need more help?

If you are not sure how to prepare for your Brookhaven visit, contact Brookhaven Scheduling or Silent Hill Health Scheduling Services.

• Brookhaven Scheduling Office:scheduling@brookhaven.sh
• Silent Hill Health Scheduling Services:scheduling@silenthillhealth.sh
• Brookhaven Health Information Management:records@brookhaven.sh
• Silent Hill Privacy Services:privacy@silenthillhealth.sh
• Brookhaven Scheduling phone: 555-BROOK
• Scheduling Services phone: 555-SCHED