Complete pre-visit forms and upload documents

Mira
Mira
Updated

Before some Silent Hill Health appointments, you may be asked to complete forms, upload documents, verify insurance, add symptoms, update medications, or provide visit notes through the patient portal. Completing these tasks before your visit can help registration, scheduling, and care teams prepare for your appointment.

Pre-visit tasks may apply to Brookhaven behavioral health visits, Alchemilla outpatient care, emergency follow-up, lab work, imaging, diagnostic testing, procedure follow-up, and specialist referral appointments.

Note: Portal forms and uploads may be delayed during maintenance, records-room service interruptions, lake fog advisories, road access restrictions, or townwide siren events.

Pre-visit forms you may need to complete

Available forms depend on your facility, appointment type, department, and reason for the visit.

Registration forms Basic patient information, contact details, emergency contact, preferred pharmacy, and registration updates.
Insurance verification Insurance coverage review, subscriber information, billing address, guarantor information, or authorization details.
Consent or acknowledgement forms Facility consent, privacy acknowledgements, treatment acknowledgements, release forms, or visit-specific instructions.
Brookhaven intake forms Behavioral health intake questions, treatment history, safety planning information, medication history, and care coordination details.
Alchemilla outpatient forms Emergency follow-up forms, outpatient registration, procedure preparation, lab or imaging instructions, and specialist referral forms.
Tip: Complete forms as soon as they appear in your portal. Some appointments cannot be confirmed or checked in until required forms are reviewed.

Documents you may need to upload

Depending on the visit, you may be asked to upload:

  • Photo ID or other accepted identification
  • Insurance card, including front and back images if requested
  • Referral paperwork
  • Insurance authorization or referral number
  • Alchemilla emergency department discharge instructions
  • Brookhaven discharge planning or treatment-plan documents
  • Lab, imaging, diagnostic, or procedure orders
  • Outside medical records or visit summaries
  • Medication list, if not entered directly into the portal
  • Guardian, caregiver, custody, or authorized-access documents
  • Medical release forms, if records need to be requested or shared
  • School, employer, legal, or claim documents, if related to the visit
Important: Only upload documents through the official patient portal or as instructed by Silent Hill Health staff. Do not send IDs, insurance cards, medical records, or legal documents through unofficial links, text messages, or third-party upload pages.

Add symptoms, visit notes, or medication updates

Some appointments allow you to add notes before your visit. These notes help the care team understand what changed since scheduling and what you want to discuss.

You may be able to add:

  • Current symptoms or reason for visit
  • When symptoms started or changed
  • Questions you want to ask during the appointment
  • Recent emergency visit, discharge, lab, imaging, or procedure details
  • Medication changes, side effects, or refill concerns
  • Allergy updates
  • Preferred pharmacy changes
  • Accessibility, mobility, or communication support needs
  • Support person or caregiver notes, if applicable
Note: Pre-visit notes are not reviewed as emergency messages. If symptoms are severe, sudden, worsening, or unsafe to wait, go to the Alchemilla Hospital emergency department or contact local emergency services.

Complete forms and upload documents through the portal

To complete pre-visit forms or upload documents:

  1. Sign in to your Silent Hill Health patient portal:
  2. Go to Appointments, Upcoming visits, or Pre-visit tasks.
  3. Select the appointment you are preparing for.
  4. Open Forms, Documents, Check-in, or Upload files.
  5. Complete any required forms.
  6. Upload requested documents using clear images or PDF files.
  7. Add symptoms, visit notes, medication updates, or accessibility notes if available.
  8. Review your entries and select Submit, Save, or Send to care team.
Tip: Use clear, readable images. Make sure the full document is visible and that names, dates, policy numbers, signatures, and provider instructions are not cut off.

Brookhaven and Alchemilla document notes

Document requirements may vary by facility and appointment type.

Brookhaven Hospital Brookhaven may request behavioral health intake forms, treatment history, medication lists, safety planning information, discharge documents, authorized-access documents, or records from Alchemilla emergency care.
Alchemilla Hospital Alchemilla may request insurance or ID uploads, emergency discharge instructions, lab orders, imaging orders, procedure instructions, outside records, or referral documents.
Shared-care appointments If your care involves both Brookhaven and Alchemilla, staff may need linked records, discharge summaries, referral notes, or medical release forms before the visit.
Note: If Brookhaven and Alchemilla records need to be connected before your visit, see Link Brookhaven and Alchemilla records under one profile .

Review and processing times

Some forms and uploads are saved to your chart immediately. Others require review by registration, Scheduling Services, Health Information Management, Patient Financial Services, Privacy Services, or the care team before they apply to your appointment.

Review may be needed when:

  • The upload includes insurance, billing, or guarantor information
  • The document is a medical release form
  • The document includes guardian, dependent, custody, or caregiver information
  • The form affects Brookhaven behavioral health privacy review
  • The document affects Alchemilla lab, imaging, diagnostic, or procedure scheduling
  • Records are attached to the wrong profile or duplicate account
  • The document is blurry, incomplete, expired, or missing required pages
  • The upload was submitted close to the appointment time
Important: Bring physical or digital copies with you if you uploaded documents shortly before the visit. Staff may not have reviewed last-minute uploads before check-in.

FAQ

I cannot find my pre-visit forms

Check the appointment details, secure messages, pre-visit tasks, and check-in sections of your portal. Some forms appear only after the appointment is confirmed or after staff review.

My upload failed

Try refreshing the page, using a different browser, reducing the file size, or uploading a clearer image or PDF. If the upload still fails, bring the document to your appointment and contact Scheduling Services.

I uploaded the wrong document

Upload the correct document if the portal allows it, then send a message to Scheduling Services explaining which upload should be reviewed. Do not upload another patient’s documents.

I need to add symptoms after submitting my forms

Check whether the portal allows additional visit notes. If not, send a secure message or tell registration and the care team when you arrive.

The forms page looks wrong or keeps refreshing
  • Refresh your browser.
  • Clear your browser cache.
  • Try a different browser or device.
  • Check that you are signed in to the correct patient profile.
  • Wait and try again if the town siren has recently sounded.
  • Avoid using public terminals located in restricted offices, emergency back corridors, closed wards, or archive areas.

Need more help?

If you cannot complete pre-visit forms or upload documents through the portal, contact Silent Hill Health Scheduling Services, Portal Support, or the facility listed on your appointment.

Authorized support only: Silent Hill Health does not use third-party pre-visit upload services. Do not share your Patient ID, portal password, verification code, insurance card, legal documents, treatment records, referral paperwork, lab orders, imaging orders, or appointment details with anyone claiming to complete forms outside the official portal, Scheduling Office, Records Office, or facility registration desk.

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