Brookhaven patient wing map and unit transfers

Best first step: Confirm the patient’s current unit, visitor entrance, and approved route with Brookhaven reception or unit staff before using a map, especially if the patient was recently transferred.

• Brookhaven maps are general navigation aids, not confirmation of current patient placement or access.
• Patients may be transferred between rooms, wings, units, observation areas, or treatment settings during care.
• Transfers may happen because of safety review, observation level, care needs, unit availability, privacy, or facility operations.
• Visitors should confirm the current patient wing and check-in route before going to a unit.
• Older maps, screenshots, printed handouts, or prior visit directions may not reflect current campus access.
• If signs or maps conflict with staff instructions, follow staff instructions and ask for help.

• Use the map to identify general wings, reception, visitor entrances, elevators, and approved waiting areas.
• Confirm the patient’s current unit before going to a patient wing.
• Follow posted notices for temporary closures or restricted routes.
• Ask staff before entering treatment areas, patient wings, stairwells, or corridors not marked for visitors.
• Do not use old maps or saved directions if staff provide a different route.
• Ask for escort, mobility support, or wayfinding help if the route is unclear.

Access type	What to confirm
Patient access	Which wing, room, day room, group area, or supervised space the patient can use.
Visitor access	Visitor approval, check-in location, permitted route, visiting hours, and unit restrictions.
Support-person access	Whether the patient authorized the support person and whether staff approved unit access.
Treatment-area access	Schedule, care plan, observation level, staff supervision, and privacy restrictions.
Restricted route access	Whether the route is open, staff-only, locked, temporarily closed, or requires escort.

• The patient’s observation level changed.
• The patient needs a quieter, safer, or more supervised setting.
• The patient needs accessibility, mobility, or medical support.
• The care team recommends a different unit or treatment program.
• Room availability or unit capacity changed.
• The current room requires cleaning, maintenance, or safety review.
• Privacy, roommate fit, visitor needs, or care coordination requires a change.
• A temporary closure or restricted route affects the current placement.

What may change	What to ask
Room or wing	What is my current room or unit, and what route should visitors use?
Observation level	Did my observation level or safety-check schedule change?
Daily schedule	Will group therapy, day room access, meals, or activities happen in a different location?
Care team	Will I have the same provider, nurse, therapist, or case manager?
Visitor access	Do visiting hours, check-in, visitor permissions, or support-person access change?

Important: Do not go directly to a previous room, wing, or unit after a patient has transferred. Check in with reception or follow current staff instructions.

• Confirm the patient can receive visitors.
• Confirm the current visitor entrance and check-in process.
• Ask whether the patient’s observation status affects visits.
• Ask whether a support person is authorized.
• Ask whether visitor items need review before entering the unit.
• Ask staff for the current approved route instead of using old directions.

• Ask whether belongings moved with the patient.
• Ask whether valuables or restricted items remain stored.
• Ask whether the new unit has different item rules.
• Ask whether home medications were transferred, stored, or returned.
• Report missing or damaged belongings as soon as possible.
• Ask for a belongings review before discharge or another transfer.

• Wing names may have changed.
• Room numbers may have been reassigned.
• Older routes may now be restricted or staff-only.
• Patient units may have moved because of operations or renovation.
• Archived campus information may not reflect current visitor access.
• Placement records may require a formal records request if they are part of patient care history.

Do not enter locked, posted, darkened, staff-only, or unfamiliar areas unless Brookhaven staff clearly direct you there.

• Use current posted routes and staff instructions.
• Do not follow old maps into closed or restricted wings.
• Do not use staff elevators, service corridors, or locked stairwells.
• Do not enter patient wings without check-in and approval.
• Ask for wayfinding help if the approved route is unclear.

1. Stop before entering the unclear area.
2. Return to reception or the last staffed area.
3. Ask staff for the current route.
4. Ask whether the patient’s unit or room changed.
5. Ask whether a route is temporarily closed or restricted.
6. Ask for escort, mobility support, or wayfinding help if needed.
7. Report confusing signs or maps to staff.

Do not wait for a portal reply, records request, or routine callback if the issue affects immediate safety, patient location, visitor access during an urgent situation, or emergency care.

• If you are on campus and lost or unsure where to go, return to reception or ask staff for help.
• If you entered a restricted area by mistake, leave the area and notify staff.
• If a patient is missing, unsafe, or cannot be located, notify staff immediately.
• If someone may harm themselves or someone else, use crisis or emergency support.
• If there is a medical emergency, use emergency services or Alchemilla Emergency Services.