Placement decisions, facility records, and older campus information

Best first step: If a room, wing, entrance, or campus record does not match what you were told, contact Brookhaven reception or the assigned care team before going to that location.

• Patient placement is based on clinical needs, safety needs, observation level, unit availability, and care team review.
• Room, unit, wing, or observation status may change during a Brookhaven stay.
• Older maps, archived records, visitor handouts, or online references may not reflect current campus access.
• Restricted areas may not be available to patients, visitors, support people, or some staff.
• Use current staff instructions and posted notices instead of older campus information.
• If directions conflict, ask reception, unit staff, or the care team before entering a patient area.

Placement factor	What it may affect
Clinical needs	Which unit, provider team, or care setting is appropriate.
Safety review	Observation level, room assignment, restricted access, and staff check frequency.
Medical or mobility needs	Room type, accessibility needs, transfer support, or coordination with Alchemilla.
Unit availability	Whether the patient is assigned to a preferred unit, temporary area, or alternate placement.
Facility operations	Temporary closures, maintenance, staffing, safety events, or restricted campus access.

• The care team recommends a different observation level.
• The patient needs a quieter or more supervised setting.
• The patient needs accessibility, mobility, or medical support.
• The assigned unit is full or temporarily unavailable.
• A room needs maintenance, cleaning, or safety review.
• A patient transfer is needed for privacy, safety, or care coordination.
• A wing, hallway, entrance, or shared area is temporarily restricted.

• Current unit and room assignments.
• Reception and visitor entrance instructions.
• Parking or drop-off information.
• Temporary closures or maintenance notices.
• Restricted or staff-only areas.
• Older wing names or historical room references.
• Archived maps or building records.
• Placement or transfer records related to a patient’s care.

Older information	Why it may not match now
Archived campus maps	Entrances, hallways, patient wings, or restricted areas may have changed.
Older room numbers	Rooms may have been renumbered, reassigned, closed, or converted to other use.
Former unit names	Programs, units, and wings may have been renamed or merged.
Visitor handouts	Visitor routes, check-in instructions, and access points may have changed.
Historical references	Some areas may remain in records but are not available for current care or visitor access.

• Check in at reception before going to a patient area.
• Use the current visitor entrance unless staff direct you elsewhere.
• Follow posted notices for temporary closures or restricted areas.
• Ask staff before using older directions or archived maps.
• Do not enter staff-only or locked areas without permission.
• Ask for escort or mobility support if the route is confusing or difficult.

Important: Do not enter a locked, closed, darkened, posted, or staff-only area unless Brookhaven staff have clearly directed you there.

• Patient care units not assigned to the patient.
• Observation areas or safety-review rooms.
• Staff workrooms, medication rooms, records areas, and utility rooms.
• Closed wings, maintenance areas, and unused stairwells.
• Areas temporarily restricted due to unit activity or safety review.
• Older campus areas that appear in records but are not currently open.

• Confirm the visitor entrance and check-in process.
• Confirm whether the patient can receive visitors.
• Confirm whether a support person is authorized.
• Ask whether the patient’s unit, room, or observation status changed.
• Ask whether items, food, phones, or belongings can be brought in.
• Follow staff directions if the patient has been moved or the unit is restricted.

• Patient placement or transfer records may require a records request.
• Historical campus details may not be part of the patient’s medical record.
• Restricted-area information may be limited for safety or operations reasons.
• Visitor access records may be limited by privacy and security rules.
• Old room numbers or wing names may not match current campus layout.
• Records staff may need approximate dates, patient identifiers, or the purpose of the request.

1. Stop before entering the area.
2. Check the most recent instructions from Brookhaven.
3. Ask reception or unit staff to confirm the current route.
4. Ask whether the patient’s room, unit, or observation status changed.
5. Ask whether the area is restricted, closed, or staff-only.
6. Report signs, maps, or directions that appear outdated or unsafe.
7. Request escort or accessibility support if needed.

Do not wait for a records request, portal reply, or routine callback if the issue affects immediate safety, patient location, visitor access during an urgent situation, or emergency care.

• If you are on campus and lost or unsure where to go, return to reception or ask staff for help.
• If you entered a restricted area by mistake, leave the area and notify staff.
• If a patient is missing, unsafe, or cannot be located, notify staff immediately.
• If someone may harm themselves or someone else, use crisis or emergency support.
• If there is a medical emergency, use emergency services or Alchemilla Emergency Services.