About Brookhaven Hospital and the South Vale campus

Best first step: Use current Brookhaven instructions, reception guidance, posted notices, and staff direction when navigating the campus. Older maps, archived records, or previous visit routes may not match current access.

• Brookhaven Hospital provides behavioral health care, inpatient care, observation, safety review, medication support, and discharge planning.
• The South Vale campus includes reception, patient wings, treatment spaces, visitor routes, parking, restricted areas, and facility records.
• Campus access may change because of patient placement, observation needs, safety review, treatment activity, staffing, or temporary closures.
• Visitors and support people should check in before going to patient areas.
• Older maps, facility records, and archived wing names may not match current campus access.
• If you are unsure where to go, return to reception or ask Brookhaven staff for current guidance.

Service area	What it may include
Inpatient care	Structured behavioral health care, provider review, nursing support, therapy, and discharge planning.
Observation and safety checks	Short-term review, observation levels, staff checks, and safety-plan support.
Medication support	Medication review, changes, refills, pharmacy coordination, side-effect follow-up, and discharge medication planning.
Therapeutic programming	Individual therapy, group therapy, supervised activities, care goals, and coping-skill support.
Discharge and follow-up	Safety planning, follow-up appointments, transportation planning, support-person coordination, and returning-home guidance.

• Reception and visitor check-in.
• Patient wings and assigned units.
• Observation and safety-review areas.
• Therapy, group, day room, and supervised activity spaces.
• Visitor waiting areas and approved support-person spaces.
• Parking, drop-off, and transport areas.
• Staff-only, service, utility, medication, records, and restricted areas.
• Older campus areas listed in records but not open for current access.

• Confirm the correct entrance and check-in location.
• Confirm whether the patient can receive visitors.
• Confirm whether the patient’s room, unit, or wing changed.
• Confirm whether items can be brought for the patient.
• Confirm parking, drop-off, and mobility needs.
• Confirm whether any temporary closures affect your route.
• Ask what to do if you arrive after the approved visit or appointment time.

• Use current staff instructions instead of older maps.
• Check in before going to patient wings.
• Ask whether a patient has been transferred before visiting.
• Ask whether day room, group room, or treatment-area access is approved.
• Do not enter another patient’s room or unit without permission.
• Ask for wayfinding help if the route is unclear.

Important: Do not enter locked, posted, darkened, closed, service, or staff-only areas unless Brookhaven staff clearly direct you there.

• Observation areas and safety-review rooms.
• Medication rooms, records areas, staff workrooms, and service corridors.
• Closed wings, old stairwells, utility rooms, and maintenance areas.
• Group rooms, day rooms, or therapy rooms during active programming.
• Entrances, elevators, or parking areas affected by temporary closures.

• Use the current approved visitor entrance.
• Bring photo ID if requested.
• Check in before going to the patient wing.
• Ask whether the patient can receive visitors.
• Ask whether support-person access has been authorized.
• Ask before bringing items, clothing, food, or medication.
• Follow staff instructions if the patient moves or the unit is restricted.

Older information	How to use it safely
Archived maps	Use only for general reference. Confirm current routes with staff.
Older wing names	Ask whether the wing was renamed, restricted, or closed.
Prior room numbers	Do not use old room numbers to locate a current patient.
Historical facility records	May not reflect current care areas, policies, or access rules.
Placement or transfer records	May require a records request if connected to patient care history.

Use emergency care first if someone may harm themselves or someone else, cannot stay safe, is unconscious, has trouble breathing, has a suspected overdose, has a serious injury, or has symptoms that require immediate medical care.

• Alchemilla may provide emergency medical assessment and stabilization.
• Brookhaven may review behavioral health placement, observation, or inpatient care after medical safety is addressed.
• Transfers may happen when additional behavioral health care is recommended.
• Emergency care instructions should be followed over routine campus guidance.

1. Return to reception or the nearest staffed area.
2. Ask whether the route, entrance, room, unit, or wing changed.
3. Ask whether a temporary closure or restriction is in effect.
4. Ask for escort, mobility, interpreter, or communication support if needed.
5. Report confusing signs, blocked paths, or unsafe campus conditions.
6. Use emergency support if the issue involves immediate safety or medical risk.

Do not wait for a portal reply, records request, or routine callback if the issue affects immediate safety, emergency care, patient location, or urgent visitor access.

• If you are on campus and lost or unsure where to go, return to reception or ask staff for help.
• If you entered a restricted area by mistake, leave the area and notify staff.
• If a patient is missing, unsafe, or cannot be located, notify staff immediately.
• If someone may harm themselves or someone else, use crisis or emergency support.
• If there is a medical emergency, use emergency services or Alchemilla Emergency Services.