Request older lab or imaging records from Silent Hill facilities
Request older lab or imaging records from Silent Hill facilities
Older lab, imaging, X-ray, and diagnostic records may not appear automatically in the Silent Hill Health portal. Some older results are archived, stored under a previous facility record, connected to an older encounter, attached to a previous name or profile, or kept in a paper or legacy system.
Use this article to request older results from Alchemilla Hospital, Brookhaven Hospital, Silent Hill Health outpatient clinics, outside facilities that sent records to Silent Hill Health, or archived records held by Health Information Management.
Best first step
Check Tests & Results, Hospital Results, Documents, and All Silent Hill Health first. If the older record is not there, use Request Records and include the facility, date range, record type, and any previous names or contact details that may have been used.
Quick summary
- Start in the portal, then use Request Records if the result is not available.
- Older records may be archived, stored in paper form, or linked to an older profile.
- Alchemilla records usually include general hospital, outpatient, lab, imaging, emergency, and procedure-related records.
- Brookhaven records may need privacy, safety, authorization, proxy, or records-release review.
- Written imaging reports and actual image files may need separate requests.
- Request only the records you need when possible, such as one lab result, one imaging report, or a date range.
Older Records Archived Results Paper Records Alchemilla Brookhaven Request Records
Check the portal first
Some older records may already be in the portal, especially if they were finalized after the Silent Hill Health portal was active or imported into your current profile. Before submitting a records request, clear filters and search broadly.
Portal checklist
- Open Tests & Results.
- Change the filter to All Results or All Silent Hill Health.
- Clear date, facility, provider, and result-type filters.
- Search by test name, exam type, body area, collection date, or facility.
- Check Hospital Results, Outside Results, Documents, and the related visit.
- If the record is still missing, use Request Records.
If a recent result is missing rather than older, review My lab result is missing from my portal or My imaging report is missing from my portal.
Older vs. archived records
An older record is any past result or report you are trying to find. An archived record is an older record that may not be stored in the active portal view. Archived records may need Health Information Management, Brookhaven Records, Radiology Records, or another records team to locate and release them.
Older records may also be attached to a previous medical record number, old name, old phone number, old address, facility-specific account, duplicate profile, or outside facility import.
| Record type | Where it may be | Best next step |
|---|---|---|
| Released older result | Portal result history, Hospital Results, Documents, or related visit. | Clear filters and search by date or test name. |
| Archived electronic result | Legacy records system or Health Information Management archive. | Submit a Request Records request with the date range. |
| Older paper record | Paper chart, scanned archive, offsite storage, or facility records department. | Request archive retrieval and include old identifiers if known. |
| Outside record | Outside lab, imaging center, or imported document section. | Ask whether Silent Hill Health has the record or whether the outside facility must release it. |
Older paper records
Some older Silent Hill facility records may have been created before the current portal, before linked Alchemilla and Brookhaven profiles, or before the record was fully electronic. These records may need manual lookup, scanning, archive retrieval, or offsite storage review.
Paper or legacy records often need more detail to locate. If you know the old facility name, provider name, approximate year, medical record number, previous name, or old contact details, include them in the request.
Helpful details for paper or archived records
- Approximate year or date range.
- Facility, department, clinic, or unit.
- Test name, imaging type, body area, or diagnostic service.
- Previous name, maiden name, or preferred name used at the time.
- Old phone number, address, email, or insurance information.
- Previous medical record number, account number, or portal invitation if you still have it.
[[sh:The old charts are quiet until someone says the name they were filed under.]]
Alchemilla records
Alchemilla Hospital records may include emergency department results, inpatient labs, outpatient labs, X-rays, CT, MRI, ultrasound, surgery-related results, diagnostic reports, discharge records, and older paper or archived records.
Some Alchemilla records may appear under a general hospital result view, while others may be linked to a specific department, ordering provider, or hospital stay. If the record is older, use the medical records process and select Alchemilla Hospital or All Silent Hill Health if you are not sure.
| Alchemilla record | Where to request |
|---|---|
| Older lab result | Records > Request Records > Alchemilla Hospital or All Silent Hill Health. |
| Older imaging report | Records, Imaging, Radiology Records, or Request Imaging Report. |
| Actual image files | Request Image Copy, Radiology Images, secure download, disc, or Medical Records. |
| Older emergency or hospital stay records | Hospital Stay, Documents, Request Records, or Health Information Management. |
Brookhaven records
Brookhaven Hospital records may include behavioral health-related lab results, diagnostic reports, medication monitoring results, stay summaries, discharge instructions, outside records imported during care, and selected testing connected to a Brookhaven stay or care plan.
Older Brookhaven records may require additional privacy, safety, proxy, or authorization review before release. A record may be available to the patient, hidden from a proxy user, or released only through Brookhaven Records or Health Information Management.
Brookhaven requests may need review when they include:
- Behavioral health-related records.
- Substance-related testing or treatment records.
- Safety planning or crisis-related documentation.
- Minor, dependent, guardian, or proxy access questions.
- Records requested by another person, provider, agency, school, program, or attorney.
- Records that say Request Through Records, Brookhaven Review, or Proxy Access Limited.
For Brookhaven-specific request steps, review Request Brookhaven-related lab or diagnostic records and Understand Brookhaven test result privacy.
Lab records vs. imaging records
Older lab results and older imaging records may use different systems. A lab result is usually a written report. Imaging may include both a written report and actual image files.
| Record type | What it includes | Request path |
|---|---|---|
| Older lab result | Values, reference ranges, collection date, ordering provider, and lab source when available. | Request Records > Lab Results or Selected Records. |
| Older imaging report | Written interpretation, findings, impression, report status, and addendum if present. | Request Records > Imaging Report or Diagnostic Report. |
| Older image files | Actual X-ray, CT, MRI, ultrasound, mammogram, or other scan images. | Radiology Images, Request Image Copy, secure download, disc, or Medical Records. |
| Older diagnostic report | EKG, sleep study, neurodiagnostic, procedure-related report, or other diagnostic result. | Request Records > Diagnostic Report or Selected Records. |
For image files, discs, and secure downloads, review Request imaging, X-rays, or diagnostic reports.
How to request older records
Use the records request path when an older result is not visible in the portal, when you need an official copy, when the record is archived or paper-based, or when you need records sent to another provider or authorized person.
Step by step
- Open Records, Request Records, or Medical Records.
- Choose the facility: Alchemilla Hospital, Brookhaven Hospital, or All Silent Hill Health.
- Enter the date range or approximate year.
- Choose the record type: lab result, imaging report, image files, diagnostic report, hospital stay records, selected records, or full record set.
- Add old names, previous contact information, old medical record numbers, or outside facility details if they may help locate the record.
- Choose the delivery method: portal, secure download, mail, outside provider, disc, or authorized representative.
- Submit identity, proxy, caregiver, guardian, or authorization documentation if required.
Request form example
Silent Hill Health Portal
----------------------------------------
Records Request Records
Facility:
[ ] Alchemilla Hospital
[ ] Brookhaven Hospital
[x] All Silent Hill Health
Record Type:
[x] Lab results
[x] Imaging reports
[ ] Radiology image files
[ ] Diagnostic reports
[ ] Hospital stay records
[ ] Full record set
[ ] Other: ____________
Date Range:
From: ________ To: ________
Approximate year if exact date is unknown: ________
Older Record Details:
Previous name used: ____________
Old phone/email/address: ____________
Previous MRN or account number: ____________
Facility or department remembered: ____________
Delivery:
[x] My portal
[ ] Secure download
[ ] Mail
[ ] Outside provider
[ ] Authorized representative
Button: Submit Request
Expected review steps
Older records requests may take longer than downloading a current portal result. The request may need identity verification, authorization review, archive search, legacy system lookup, paper chart retrieval, scanning, privacy review, or image-file preparation.
| Review step | What it means |
|---|---|
| Submitted | The request was received but may not have been reviewed yet. |
| Identity or authorization review | Records staff confirm who is requesting the record and whether they can receive it. |
| Record search | Staff search current, legacy, facility-specific, linked, or archived systems. |
| Archive retrieval | Older electronic, scanned, paper, or offsite records are located and prepared. |
| Brookhaven review | Brookhaven-related or sensitive records are checked for privacy, safety, proxy, or release rules. |
| Image-file preparation | Radiology image files are prepared for secure download, disc, or provider sharing. |
| Released or needs more information | Records are delivered, or staff ask for more details to complete the request. |
Request only what you need when possible. A narrow request, such as one lab result or one imaging report, may be easier to locate and review than a full record set.
FAQ
Why are older records not in my portal?
Older records may be archived, stored in paper form, attached to an older profile, tied to another facility view, or created before the current portal was active. Use Request Records if you cannot find them after clearing filters.
Can I request only one old lab result?
Yes. Requesting one specific result or a narrow date range can be easier to process than requesting a full record set. Include the test name, date, facility, and any old identifiers you remember.
Are older imaging reports and image files requested together?
Not always. The written imaging report and the actual image files may require separate request types. Ask the receiving provider whether they need the report, the images, or both.
Why does my Brookhaven record need extra review?
Brookhaven-related records may involve behavioral health privacy, safety planning, substance-related care, dependent access, proxy limits, or specific authorization rules. Extra review helps confirm the correct release path.
What if I had a different name when the test was done?
Include the name you used at the time, along with any previous phone number, address, email, insurance information, or medical record number. This can help staff locate older or archived records.
Can records be sent to another provider?
Yes. Include the receiving provider’s name, facility, department, fax, secure email, mailing address, electronic sharing destination, and deadline. Some releases may require authorization.
Who explains what an older result means?
Records staff can help locate and release records. The ordering provider, current care team, or specialist should explain what a result means and whether follow-up is needed.
Was this article helpful?
0 out of 0 found this helpful
Comments