Correct an error in a lab, imaging, or diagnostic record
Correct an error in a lab, imaging, or diagnostic record
If a lab result, imaging report, X-ray, diagnostic report, or related portal record has the wrong date, wrong facility, wrong patient details, wrong visit, or other incorrect information, you can ask Silent Hill Health to review it.
Some issues are portal display problems, such as a result appearing under an unexpected facility. Other issues are medical-record correction requests, such as a wrong patient name, wrong date of service, wrong body area, wrong order, or result attached to the wrong profile.
Best first step
Open the result and check the result name, date, facility, ordered by, performed by, related visit, and patient details. Then choose Report an Issue, Request Correction, or Request Amendment if the information is inaccurate.
Quick summary
- Check whether the issue is a true record error or an unexpected but valid portal display.
- Wrong date issues may involve order date, collection date, exam date, result date, or final report date.
- Wrong facility labels may reflect the ordering location, collection site, processing lab, interpreting department, or related visit.
- Demographic errors may need registration, profile support, or Health Information Management review.
- Duplicate profiles can split results across more than one patient record and may need profile review before correction.
- Contact your care team right away if a possible record error could affect current treatment, medication, surgery, or follow-up care.
Correction Request Wrong Date Wrong Facility Demographics Duplicate Profile Amendment Review
Display issue vs. correction request
Not every confusing record needs formal correction. Some results appear under an unexpected visit or facility because of how the test was ordered, collected, processed, or released. That may be a portal display issue or a routing issue rather than an inaccurate medical record.
A correction request is needed when the record itself is inaccurate or incomplete. This may include wrong patient information, wrong date of service, wrong test, wrong body area, wrong report version, wrong facility in a way that affects the chart, or results attached to the wrong patient profile.
| Issue type | Example | Best path |
|---|---|---|
| Portal display issue | A Brookhaven-related lab appears under Alchemilla Laboratory because Alchemilla processed it. | Portal support or care team explanation. |
| Profile issue | Some results appear under one login, while other results appear under another profile. | Duplicate profile or registration review. |
| Demographic issue | Wrong legal name, date of birth, address, phone number, email, or insurance detail. | Registration or profile support; sometimes Health Information Management. |
| Formal record correction | Result belongs to the wrong patient, wrong test, wrong date, wrong body area, or wrong encounter. | Request Correction, Request Amendment, or Health Information Management review. |
What may need correction
Request review if the record appears to be wrong in a way that could affect your medical record, care plan, billing, identity, follow-up care, outside records, or provider communication.
May need correction
- Wrong patient name, date of birth, or medical record number.
- Wrong test date, collection date, or exam date.
- Wrong body area, test type, order, or report.
- Result attached to the wrong visit, facility, or profile.
- Duplicate profiles splitting visits and results.
May not need correction
- Result appears under the processing lab instead of the collection site.
- A result shows the ordering provider instead of your usual provider.
- A final report replaced a preliminary report.
- A corrected or addended report updated the earlier version.
- An outside lab or imaging center appears as the source.
For unexpected visit or facility placement, review My test result is attached to the wrong visit or facility.
Wrong date
Test records may show more than one date. A lab may show the order date, collection date, received date, result date, final date, corrected date, or provider comment date. Imaging may show the appointment date, exam date, report date, final signature date, or addendum date.
Request correction if the actual date of service, collection, exam, or report is inaccurate. If the date is simply a different valid date in the result timeline, the care team or portal support may be able to explain it without changing the record.
| Date shown | What it may mean | Correction needed? |
|---|---|---|
| Order date | When the provider requested the test. | Only if the order is attached to the wrong visit or wrong patient. |
| Collection or exam date | When the sample was collected or the imaging exam was performed. | Yes, if the test happened on a different date. |
| Result date | When the result was produced or posted. | Usually no, unless the result is tied to the wrong record. |
| Corrected or addendum date | When the report was updated after the first version. | Usually no, unless the update belongs to the wrong result. |
Wrong facility
A facility label may show where the test was ordered, collected, processed, interpreted, or billed. For example, a Brookhaven-related lab may be processed by Alchemilla Laboratory, and an imaging report may show the interpreting radiology department rather than the clinic where the order started.
Request correction if the facility label is truly wrong and affects the medical record, or if the result is attached to a facility, visit, or encounter that does not belong to you.
Check these fields first
- Ordered by: The provider or department that requested the test.
- Collected at: Where the sample was drawn or the exam was performed.
- Performed by: The lab, imaging, or diagnostic department that processed or interpreted it.
- Related visit: The encounter or hospital stay tied to the order.
- Source: Silent Hill Health, outside lab, outside imaging center, or imported record source.
For Alchemilla and Brookhaven split-result issues, review Link Brookhaven and Alchemilla results under one profile.
Demographic errors
Demographic errors can affect how results are matched, routed, displayed, billed, or shared. These errors may involve your name, date of birth, address, phone number, email, insurance, emergency contact, preferred name, legal name, or medical record number.
Some demographic updates can be made in the portal. Others require registration, profile support, identity verification, legal documentation, or Health Information Management review.
| Error type | Best first step |
|---|---|
| Phone, email, address, or emergency contact | Update in profile settings or contact registration support. |
| Preferred name or communication preference | Update profile settings or ask registration how the preference appears in records. |
| Legal name or date of birth | Contact registration or Health Information Management; documentation may be required. |
| Insurance or billing identity | Contact registration, billing, or insurance support. |
| Medical record number or patient identity mismatch | Request profile review or duplicate-profile review. |
Duplicate profiles
Duplicate profiles happen when Silent Hill Health has more than one patient record for the same person. This can split lab results, imaging reports, diagnostic records, appointments, messages, and visit histories across more than one chart.
Duplicate profiles are different from duplicate portal accounts. A duplicate portal account is more than one login. A duplicate patient profile is more than one medical record. If your results are split, ask for profile review before creating another portal account.
Signs you may have duplicate profiles
- One profile shows appointments but not results.
- Alchemilla results appear under one account and Brookhaven results under another.
- A clinic says they can see a result that is missing from your portal.
- You received more than one portal invitation.
- Your name, date of birth, phone, email, or address differs between facilities.
- Outside records were imported under an old name or older contact information.
For help with split records, review Link Brookhaven and Alchemilla results under one profile.
Before you request correction
Gather the details that show what is wrong and what the correct information should be. This helps the correction team route your request to portal support, registration, the testing department, the ordering provider, Radiology Records, Brookhaven Records, or Health Information Management.
Include these details
- Patient name and date of birth.
- Result, report, or diagnostic record name.
- Date shown in the portal and the date you believe is correct.
- Facility shown and the facility you believe is correct.
- Related visit, ordering provider, or department if shown.
- What exactly is wrong and what it should say instead.
- Why you believe it is wrong, such as appointment confirmation, discharge paperwork, outside report, ID, insurance card, or provider message.
- Screenshots or documents that show the error, if available.
How to request correction
Use the correction path that matches the issue. If the result itself is wrong or incomplete, use a formal correction or amendment request. If the problem is a profile, identity, or portal routing issue, start with portal support or profile support.
Step by step
- Open the result, report, or record in the portal.
- Check the result details, facility, related visit, and patient information.
- Choose Report an Issue, Request Correction, Request Amendment, or Contact Support.
- Choose the issue type: wrong date, wrong facility, demographic error, duplicate profile, wrong visit, wrong result, or other.
- Describe what is wrong and what you believe the correct information should be.
- Upload supporting documents or screenshots if the form allows it.
- Submit the request and watch your portal inbox or request status for updates.
Correction request form example
Silent Hill Health Portal
----------------------------------------
Records Request Correction
Issue Type:
[ ] Wrong date
[ ] Wrong facility
[ ] Demographic error
[ ] Duplicate profile
[ ] Result attached to wrong visit
[ ] Result belongs to another patient
[ ] Wrong test, body area, or report
[ ] Other: ____________
Record Type:
[ ] Lab result
[ ] Imaging report
[ ] Image files
[ ] Diagnostic report
[ ] Visit record
[ ] Other: ____________
Current information shown:
____________________________________
Correct information requested:
____________________________________
Reason for correction:
____________________________________
Attachments:
[ Upload screenshot or supporting document ]
Button: Submit Correction Request
Sample message
I am requesting review of my [lab result / imaging report / diagnostic record] from [date]. The portal shows [current incorrect information]. I believe it should show [correct information] because [reason or supporting detail]. Please review whether this needs a portal display fix, profile review, or formal medical-record correction.
After you submit
Correction requests may take longer than portal support tickets because the team may need to review the original result, confirm identity, contact the testing department, review the related visit, compare facility records, or check whether duplicate profiles should be merged or linked.
A correction may appear as an updated field, corrected result, addendum, amended report, profile merge, duplicate-profile resolution, or an explanation that the current display is valid. If a formal amendment request is not accepted, you may be able to ask how to add a statement of disagreement or documentation to the record.
| Status | What it may mean |
|---|---|
| Submitted | Your correction request was received. |
| Needs information | The team needs more details, documentation, or identity verification. |
| Profile review | The issue may involve duplicate profiles, split records, or registration details. |
| Department review | The lab, radiology, diagnostic department, or ordering team is reviewing the record. |
| Corrected or amended | The record was updated, or a corrected/addended version was added. |
| Closed with explanation | The team reviewed the request and explains why the current record is considered valid or what additional path is available. |
If the error could affect care
A correction request is not an urgent medical advice tool. If the possible error could affect current medication, surgery, imaging, follow-up care, a referral, discharge instructions, or a treatment decision, contact the ordering provider or care team in addition to submitting the correction request.
Contact the care team if
- You think the result belongs to another patient.
- A medication decision is based on the record.
- A surgery, procedure, or specialist visit depends on the record.
- The test type, body area, or report seems wrong.
- You have symptoms that need medical guidance now.
Contact support if
- The issue looks like a portal display problem.
- A result is attached to the wrong profile.
- Facility filters or connected records are not working.
- Duplicate accounts or duplicate profiles may exist.
- You need help finding the correct correction form.
FAQ
Is an unexpected facility label always an error?
No. The facility label may show the ordering department, collection site, processing lab, interpreting department, billing facility, or related visit. Request review if the facility is truly wrong or the result is attached to a visit or profile that does not belong to you.
Why are there several dates on one result?
A record may show order date, collection date, exam date, result date, final date, corrected date, or provider comment date. Request correction if the actual date of service, collection, or exam is inaccurate.
Who fixes demographic errors?
Registration or profile support can often help with contact details, address, email, phone, insurance, or preferred name. Legal name, date of birth, medical record number, or identity mismatch issues may need Health Information Management or profile review.
What if results are split across two profiles?
Request duplicate-profile review. Do not create another portal account. Split records may need registration, profile support, portal support, or Health Information Management review.
Can a corrected report still show the old version?
Sometimes a corrected or addended report keeps a record trail. You may see labels such as corrected, amended, updated, addendum, or previous version. Ask your care team which version to follow if the medical meaning is unclear.
What if my correction request is not accepted?
Ask for the reason, whether another review path is available, and whether you can add a statement of disagreement or supporting documentation to the record.
Who explains whether the result is medically correct?
Contact the ordering provider or care team for medical interpretation. Portal support, registration, and records staff can help with access, display, profile, and correction workflows, but the care team should explain what the result means for your care.
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