Schedule a Brookhaven behavioral health appointment

Use this article to request a behavioral health appointment with Brookhaven Hospital. Brookhaven scheduling may include intake review, psychiatric evaluation, therapy or counseling follow-up, medication management, post-discharge follow-up, or crisis follow-up after care at Alchemilla Hospital.

Some Brookhaven appointments cannot be scheduled immediately through the portal. Requests may require provider review, intake screening, privacy review, records review, or department approval before an appointment time is confirmed.

Brookhaven appointments you can request

Choose the appointment reason that best matches the care you need. Scheduling Services may adjust the request type after review.

Before you begin

Before requesting a Brookhaven appointment, gather any information that may help Scheduling Services route the request.

• Your full legal name and date of birth
• Your Silent Hill Health Patient ID, if available
• Your preferred phone number, email address, or portal message preference
• The reason for the appointment
• Any recent Brookhaven visit, discharge, or treatment-plan information
• Any recent Alchemilla emergency visit connected to the request
• Current medications, if requesting medication management
• Referral information, if another provider told you to schedule with Brookhaven
• Insurance information, if coverage review may be needed
• Guardian, caregiver, or authorized-access information, if someone else helps manage your care

Request a Brookhaven appointment through the portal

To request a Brookhaven behavioral health appointment:

1. Sign in to the Brookhaven patient portal:
   • portal.brookhaven.sh
2. Go to Appointments, Behavioral Health Scheduling, or Request care.
3. Select the appointment reason that best matches your need.
4. Choose Brookhaven Hospital as the facility.
5. Enter your preferred dates, times, callback number, and contact method.
6. Add details about recent care, discharge instructions, medication needs, referral notes, or Alchemilla emergency follow-up.
7. Upload referral documents, outside records, discharge paperwork, or authorization forms if requested.
8. Review the request summary and select Submit Brookhaven appointment request.

Provider review and intake screening

Brookhaven appointment requests may be reviewed before scheduling. This helps confirm that the appointment type, provider, timing, and care setting are appropriate for the request.

Review or screening may be needed when:

• You are requesting a first-time behavioral health intake
• You are returning to care after a long gap
• The request involves psychiatric evaluation or medication management
• You were recently discharged from Brookhaven
• You were referred after an Alchemilla emergency visit
• A provider needs to review recent records before scheduling
• The appointment involves a minor, dependent, guardian, or authorized user
• The request includes safety planning, crisis follow-up, or care coordination needs

Privacy and sensitive record review

Some Brookhaven scheduling requests involve sensitive behavioral health information. Before confirming an appointment, staff may need to verify access, review consent, confirm authorized users, or check whether records are restricted or delayed.

Privacy review may apply when:

• An authorized user is requesting or managing the appointment
• A parent, guardian, caregiver, or case worker is involved
• The request involves a minor or dependent patient
• Brookhaven and Alchemilla records need to be linked before scheduling
• Records are restricted, delayed, or under additional review
• The request references older paper records or closed-ward documentation

Waitlists and earlier appointment requests

Brookhaven appointment availability may be limited by provider schedules, intake capacity, care level, and department review. If an appointment is not available right away, you may be offered a waitlist option.

Depending on the request type, you may be able to:

• Join a waitlist for an earlier appointment
• Request a callback if a provider opening becomes available
• Ask whether another Brookhaven provider can review the request
• Request follow-up after an Alchemilla emergency visit
• Update your preferred appointment days, times, or contact method
• Submit additional records if Scheduling Services asks for them

Urgent or crisis concerns

Brookhaven scheduling requests are reviewed during normal scheduling workflows and are not emergency care. Do not wait for a portal response if there is immediate danger or if symptoms cannot safely wait.

Use urgent or emergency support if you or someone else may be at immediate risk, cannot stay safe, has worsening symptoms, or needs immediate medical or crisis evaluation.

Related articles

These articles may help before or after requesting a Brookhaven appointment:

• If you need a Brookhaven portal account, see Create a Brookhaven patient portal account .
• If your Brookhaven visit or treatment records are missing, see Request Brookhaven Hospital treatment records .
• If your recent Alchemilla emergency visit should be linked before Brookhaven follow-up, see Link Brookhaven and Alchemilla records under one profile .
• If you may have more than one patient profile, see Fix duplicate patient accounts .
• If a caregiver or representative needs access, see Authorize someone else to access your records .

FAQ

Need more help?

If you cannot request a Brookhaven behavioral health appointment through the portal, contact Brookhaven Scheduling or Silent Hill Health Scheduling Services.

• Brookhaven Scheduling Office:scheduling@brookhaven.sh
• Silent Hill Health Scheduling Services:scheduling@silenthillhealth.sh
• Brookhaven Health Information Management:records@brookhaven.sh
• Brookhaven Scheduling phone: 555-BROOK
• Scheduling Services phone: 555-SCHED