What happens if you are late, miss a visit, or your appointment is cancelled

If you are late, miss a visit, or receive a notice that your appointment was cancelled, check your patient portal for updated instructions. Some appointments can be rescheduled online, while others require Scheduling Services or the facility department to review the appointment before a new time is offered.

Late arrival, missed visit, and cancellation rules may vary by appointment type. Brookhaven behavioral health intake, Alchemilla emergency follow-up, lab work, imaging, diagnostic testing, procedure follow-up, and specialist referrals may have different scheduling limits.

If you are running late

If you are running late, contact the facility as soon as possible. Some departments may still be able to see you, while others may need to shorten, delay, or reschedule the appointment.

When contacting Scheduling Services, include:

• Your full name and date of birth
• Appointment time and facility
• How late you expect to arrive
• Whether you are already on the way
• Whether the appointment is for Brookhaven, Alchemilla, labs, imaging, diagnostics, or a procedure
• Your preferred callback number or portal message preference

If you miss an appointment

If you miss an appointment, the visit may be marked as missed, no-show, cancelled after the scheduled time, or pending staff review. You may need to request a new appointment before care can continue.

A missed appointment may affect:

• Provider availability for a new appointment
• Brookhaven intake placement or waitlist position
• Medication management follow-up timing
• Emergency follow-up instructions
• Lab, imaging, or diagnostic orders
• Procedure follow-up timing
• Referral or insurance authorization windows
• Future scheduling review requirements

If the facility cancels your appointment

Sometimes Silent Hill Health, Brookhaven Hospital, or Alchemilla Hospital may need to cancel, delay, or move an appointment. If this happens, you may receive a portal message, phone call, text reminder update, or cancellation notice.

A facility may cancel or change an appointment because of:

• Provider illness or schedule change
• Department closure or limited staffing
• Emergency department surge or inpatient priority needs
• Imaging equipment downtime or lab processing interruption
• Missing referral, order, authorization, or required record
• Brookhaven intake review or privacy review
• Procedure preparation issue
• Duplicate account, profile mismatch, or linked-record issue
• Restricted facility access, road closure, lake fog advisory, or townwide siren event

Request a new appointment

To request a new appointment after a missed, late, or cancelled visit:

1. Sign in to your Silent Hill Health patient portal:
   • portal.brookhaven.sh
   • portal.alchemilla.sh
2. Go to Appointments, Upcoming visits, or Request care.
3. Select the missed or cancelled appointment, if it is still listed.
4. Choose Request new appointment, Reschedule, or Contact Scheduling.
5. Enter your preferred new dates, times, callback number, and contact method.
6. Explain whether you were late, missed the visit, or received a facility cancellation notice.
7. Add any relevant details, such as discharge instructions, lab or imaging orders, referral notes, or procedure timing.
8. Select Submit request.

Brookhaven and Alchemilla appointment rules

Different appointment types may have different late, missed, or cancellation rules.

FAQ

Need more help?

If you are late, missed a visit, or received a cancellation notice and still need care, contact Silent Hill Health Scheduling Services or the facility listed on the appointment.

• Silent Hill Health Scheduling Services:scheduling@silenthillhealth.sh
• Brookhaven Scheduling Office:scheduling@brookhaven.sh
• Alchemilla Scheduling Office:scheduling@alchemilla.sh
• Scheduling Services phone: 555-SCHED
• Brookhaven Scheduling phone: 555-BROOK
• Alchemilla Scheduling phone: 555-ALCH